Three

Reviews

• FR

  Fiona Russell

  May 16, 2026
  1.0
  Over the past few days, I have spent in excess of five hours attempting to resolve what should have been a very straightforward matter. Unfortunately, the experience has been unnecessarily stressful, time-consuming and highly frustrating. I contacted customer services via 333 on several occasions and found the support to be unhelpful, inconsistent and lacking ownership. I repeatedly explained my concerns regarding unexpected account charges and the absence of a spending cap on my SIM account, yet no one was able to provide a satisfactory explanation as to why this was not discussed or applied when the account was originally opened. Historically, I have never exceeded a monthly bill of approximately £50 on what is fundamentally a £10 SIM-only agreement. As a customer, I should have been properly advised regarding spending caps and budgeting controls at the outset. Had this been correctly explained and applied, this issue could have been entirely avoided. Adding further frustration, I repeatedly failed security checks due to poor internal administration on your systems. I was asked numerous times for my business name, however it later transpired that the company details had incorrectly been recorded against an address reference rather than the actual business name itself. This internal data input issue caused unnecessary delays, repeated questioning and considerable inconvenience. In contrast, I would specifically like to recognise the outstanding professionalism and customer care shown by the team at the Orpington store during my visits on both Thursday 14th and Friday 15th May. The staff members were courteous, approachable, proactive and genuinely willing to help — a complete contrast to the experience received through telephone support. They assisted me in understanding how to apply a spending cap correctly and importantly guided me to contact 337 directly, which ultimately led to progress being made. When I finally reached the team at Three business approximately 3:13pm today, I spoke with a very polite and apologetic gentleman who attempted to assist and offered a £10 goodwill credit. Whilst I appreciated his manner and professionalism, I do not feel this adequately reflects the level of inconvenience, poor service and significant amount of time wasted attempting to resolve matters which stemmed from failings within their own systems and customer support processes. I have genuinely lost confidence in their telephone support service, as it appears the customer journey is failing at multiple stages — from account setup, to security processes, through to issue resolution.
• RP

  rahul pv

  May 12, 2026
  5.0
  "Had a fantastic experience at this Three store! The staff were incredibly polite and took the time to give clear explanations about my upgrade options. It’s refreshing to visit a shop where the team is so friendly and patient. Highly recommend if you need help with your mobile service in Orpington!"
• CM

  Christian Mole

  Apr 19, 2026
  5.0
  Went here to sort out an issue with adding my Three staple to my new iPad. Was anticipating a challenging appointment but Nathan was incredibly helpful and efficient. All done in 15 minutes and he made me aware of a better contract option. Exemplary customer service all round.
• TN

  Tanya Newell

  Nov 7, 2023
  1.0
  If I could give zero starts I would. The manager Patric is something else. Rude, always in a rush and won’t answer any questions you have over the phone or in person for your upgrade they messed up. I called 5 mins before closing and that was also very inconvenient for him, when I was promised an update of my lost order. But that’s not a surprise with them. I called the shop numerous times during the day too, but they were constantly hanging up, yep, I have a proof! The trainee staff are nice, however, when they have no idea what they’re doing just doesn’t matter how much they smile. Long story short - they completely messed up an easy upgrade otherwise and then just cancelled it without letting me know or want to communicate about the reasons behind it. Apparently they lost my order somewhere in the space! Incompetence at its best. And I had to Do the process all over again, thankfully with people who know what they’re doing and at much better rate! Avoid this shop and the super rude, self absorbed manager Patric! Who’s so concerned about leaving the shop that you wonder why someone made him a manager there! Patric, I also made an official complaint about you and your staff and your incompetence! Have a lovely evening!
• JH

  Jackie Healey

  Dec 8, 2021
  4.0
  Ok