Three

Reviews

• FT

  Freshta Taher

  Jul 23, 2026
  5.0
  A big thank you to Patryk and Mohammed for providing 100-star customer service! Your professionalism, kindness, patience, and genuine willingness to help were truly outstanding. You made my experience with Three on Orpington High Street exceptional, and I really appreciate the time and effort you took to understand my needs and provide the best possible support. You are both a credit to Three, and your excellent customer service sets a fantastic example. Thank you again for your amazing help. I have visited many Three stores across the UK, but the Three store on Orpington High Street is by far the best. I have never experienced such professional, friendly, and genuinely outstanding customer service. From the moment I walked in, Mohammed and Patryk took the time to listen carefully to my needs. They understood exactly what I was looking for and provided the perfect solution without any pressure. They were patient, knowledgeable, respectful, and made me feel valued throughout my visit. Their professionalism, positive attitude, and willingness to help were truly exceptional. Mohammed and Patryk went above and beyond to ensure I left the store completely satisfied. In my opinion, this is not only the best Three store I have visited but one of the best retail customer service experiences I have had anywhere in the UK. I would like to personally thank Mohammed and Patryk for their outstanding support. They were incredibly respectful, responsible, knowledgeable, and a real credit to Three. Their excellent service has earned my trust, and whenever I need a SIM, a phone, or any other service, I will definitely return to the Three store on Orpington High Street. I highly recommend the Three store on Orpington High Street to anyone looking for professional, respectful, and first-class customer service. Thank you, Mohammed and Patryk, for setting such a high standard and for providing such an amazing customer experience. Keep up the fantastic work!
• FR

  Fiona Russell

  May 16, 2026
  1.0
  Over the past few days, I have spent in excess of five hours attempting to resolve what should have been a very straightforward matter. Unfortunately, the experience has been unnecessarily stressful, time-consuming and highly frustrating. I contacted customer services via 333 on several occasions and found the support to be unhelpful, inconsistent and lacking ownership. I repeatedly explained my concerns regarding unexpected account charges and the absence of a spending cap on my SIM account, yet no one was able to provide a satisfactory explanation as to why this was not discussed or applied when the account was originally opened. Historically, I have never exceeded a monthly bill of approximately £50 on what is fundamentally a £10 SIM-only agreement. As a customer, I should have been properly advised regarding spending caps and budgeting controls at the outset. Had this been correctly explained and applied, this issue could have been entirely avoided. Adding further frustration, I repeatedly failed security checks due to poor internal administration on your systems. I was asked numerous times for my business name, however it later transpired that the company details had incorrectly been recorded against an address reference rather than the actual business name itself. This internal data input issue caused unnecessary delays, repeated questioning and considerable inconvenience. In contrast, I would specifically like to recognise the outstanding professionalism and customer care shown by the team at the Orpington store during my visits on both Thursday 14th and Friday 15th May. The staff members were courteous, approachable, proactive and genuinely willing to help — a complete contrast to the experience received through telephone support. They assisted me in understanding how to apply a spending cap correctly and importantly guided me to contact 337 directly, which ultimately led to progress being made. When I finally reached the team at Three business approximately 3:13pm today, I spoke with a very polite and apologetic gentleman who attempted to assist and offered a £10 goodwill credit. Whilst I appreciated his manner and professionalism, I do not feel this adequately reflects the level of inconvenience, poor service and significant amount of time wasted attempting to resolve matters which stemmed from failings within their own systems and customer support processes. I have genuinely lost confidence in their telephone support service, as it appears the customer journey is failing at multiple stages — from account setup, to security processes, through to issue resolution.
• RP

  rahul pv

  May 12, 2026
  5.0
  "Had a fantastic experience at this Three store! The staff were incredibly polite and took the time to give clear explanations about my upgrade options. It’s refreshing to visit a shop where the team is so friendly and patient. Highly recommend if you need help with your mobile service in Orpington!"
• CM

  Christian Mole

  Apr 19, 2026
  5.0
  Went here to sort out an issue with adding my Three staple to my new iPad. Was anticipating a challenging appointment but Nathan was incredibly helpful and efficient. All done in 15 minutes and he made me aware of a better contract option. Exemplary customer service all round.
• DM

  dolphin Man

  Oct 20, 2021
  5.0
  Miso lovely place to eat clean tidy and quick to take ur plate away