Three

Reviews

• RR

  Rachel

  3 days ago
  1.0
  Customer for 12 years. My phone was stolen and I was assaulted, and I was told to attend the store in person to verify my identity, restore my SIM and buy a new phone. Instead, when we arrived Szlavik told us Three had entered my surname incorrectly, meaning he could not verify me; he submitted the correction and then told us it could take 2+ weeks and that we must repeatedly return to the store to check whether Three had fixed its own error. I explained that I was injured, without a phone, without access to my cards and unable to access emails requiring SMS verification, and asked for an alternative email address to be used to notify me once the correction was completed; he refused, citing “policy,” despite having already verified me to submit the correction. When we asked him to escalate this to his manager, he said she was on holiday; when we asked him to contact her manager, he refused and repeated that we simply had to keep returning to the store. He then told us to write a complaint if we did not like it and showed us the door. This complaint will be escalated directly to Jon Shaw. For management review, this occurred at approximately 6:30pm on 05 October.
• LL

  Lancelot

  Sep 22, 2026
  5.0
  Very helpful and professional. Solved a longstanding problem i had with my Three account.
• CC

  Christopher

  Aug 18, 2026
  1.0
  I popped into the shop to sort out an order that contained incorrect details. When I asked for assistance, the store manager - a young-middle-aged woman - flatly refused. Her rationale was that the only remedy would be to cancel and replace the order, which would allegedly wreak havoc on my credit score. ​I politely pointed out that my credit rating was rather my own affair, not hers, and I take care of it. At this point, her tone turned remarkably patronising. She repeatedly insisted that even a "hard check" would ruin my financial standing. I assured her once more that my credit was in fine health and that I merely wanted the issue resolved, fully content to proceed with a reorder. ​Unmoved, she explained that since she couldn't simply amend my email or phone number in the system, we were at an impasse - she refused to reprocess the order on the baffling grounds that I failed to grasp the gravity of the situation. ​Rather than argue with someone aggressively refusing to take my custom, I simply walked out. I have never returned. It is quite a novelty to encounter a mobile network employee working tirelessly not to sell a phone. I have since taken my business to another provider, where I bought the phone I wanted, and where the customer service is infinitely better.
• SY

  Sanny You

  Aug 16, 2026
  1.0
  Bad service(not the staff but their product) - cannot even connect me to the internet and I have to use my overseas number which has ramped up my bill so what’s the point of signing up with a local vendor ? Apparently there r issues with their cell towers
• LL

  Lulu

  Aug 5, 2026
  1.0
  Terrible experience, the man working here wanted me to upgrade my plan to a better one, I said no like 10 times and he kept pushing. Made me feel so uncomfortable I ended up upgrading to a plan I didn’t even want (my bad for being dumb), avoid this place