Three

Reviews

• MD

  Maarouff Dimaucom

  Sep 23, 2026
  1.0
  I would like to raise a complaint about the way I was treated when I visited the Three store in Fulham to complete my contract upgrade. I had originally started my upgrade at the Three store in High Street Kensington. Everything had already been processed and set up, and the only thing remaining was to take a photo of my ID, which could not be completed at the time. I then visited the Three branch in Fulham to complete the process. The staff member checked my order and could see that everything was already in the basket and set up, with only the ID verification remaining. However, the way he approached and spoke to me was very unprofessional and, in my view, unnecessarily rude. He told me that my upgrade was not allowed and that because it had already been started at another store, I could not complete it there. I explained that I was simply trying to finish an upgrade that had already been started and that the only outstanding step was taking a photo of my ID. Rather than helping me resolve the issue, I was told that I could not complete the upgrade at the Fulham store. I therefore left and returned to the High Street Kensington Three branch, where I had originally started the upgrade. When I returned to High Street Kensington, I was able to continue the process, and the outstanding ID photo took less than five minutes to complete. The staff at the High Street Kensington branch were helpful and professional, and they were able to resolve the issue without any further difficulty. This made my experience at the Fulham branch particularly frustrating, as the issue could have been handled much more professionally and efficiently. I am disappointed not only because of the inconvenience caused, but especially because of the way I was spoken to at the Fulham store. I would expect Three staff to communicate with customers respectfully and professionally, even when there is an issue with completing an order. Based on this experience, I would not recommend the Fulham Three store to other customers. However, I would recommend the High Street Kensington Three branch, as the staff there were helpful, professional and able to complete my upgrade quickly. I would appreciate it if this matter could be looked into and the staff member’s conduct reviewed. I would also like clarification as to why I was told that the upgrade could not be completed at the Fulham branch when the High Street Kensington store was able to complete it without any problem. Thank you for taking the time to look into my complaint.
• JL

  Juan Carlos Lares

  Jun 6, 2026
  1.0
  The people who work in this store are useless. Awful customer service
• NB

  Nick Boss

  Jun 12, 2019
  5.0
  They were helpful
• RR

  Rafyk

  Sep 22, 2018
  5.0
  I've recently been here to move my mobile number to 3 and the staff was super helpful. I was served by Samantha, She was friendly, very patient and explained me everything in details, very professional. Anybody interested in 3 with this 3 Store within reach, should definitely go there.