Serenity Nails and Beauty

Reviews

• GL

  Gin Lee

  1 day ago
  1.0
  Unfortunately, this was a very disappointing experience from the moment I walked through the door. When I entered the salon, nobody greeted me, nobody said hello, and nobody acknowledged me or asked if they could help. I stood around for a while feeling rather awkward, and eventually, as nobody spoke to me, I simply decided to sit down. After some time, two members of staff came over, asked for my name, found my booking, and started my manicure and pedicure. There was no welcome, no “How are you today?”, no attempt to make me feel comfortable — nothing. I had booked both a manicure and pedicure, so two girls were working on me at the same time. Throughout almost the entire treatment, they talked continuously to each other in their own language, while barely acknowledging me. Of course, I have absolutely no problem with staff speaking their own language. The problem was that I was the client sitting between them, paying for the service, yet I was made to feel completely excluded and almost invisible. Even the basic instructions during the treatment were given to me like orders. When they wanted me to put my hand into the machine, for example, it was simply, “Put your hand there.” No “please”, no “thank you” — nothing. This continued throughout the whole process. There was no polite request, no courtesy and no warmth whatsoever. I do not believe this was a language problem. They were perfectly able to speak English and answer me when I asked them something. The issue was the way they chose to communicate with me. Whenever I tried to make conversation, I would receive a very short, reluctant answer, and they would immediately return to their conversation with each other. Basic words such as “please” and “thank you” do not require fluent English. To me, this was simply rude. After a while, I honestly felt as though I wasn’t even there — just a pair of hands and feet being worked on rather than a paying client or even a human being. It felt extremely uncomfortable and, eventually, quite insulting. Imagine going to a hairdresser and sitting in the chair for the entire appointment while the hairdressers talk continuously to each other over you, barely acknowledge you, and simply give you instructions when they need you to move. A manicure and pedicure are no different. These are client-facing services. You are not simply paying for someone to paint your nails; you are also paying for a professional, courteous and welcoming service. The ending summed up the whole experience. When the treatment was finished, I was simply told, “Whenever you’re ready, you can just leave.” And that was it. They walked away and left me sitting there in the chair by myself. When I was ready to go, I got up, looked around, and once again nobody acknowledged me. So I simply left quietly. As I walked out, nobody said “thank you”, “goodbye”, “have a nice day” — nothing at all. So the experience began with no greeting and ended in exactly the same way: no acknowledgement, no thank you and no goodbye. I paid the full price for both treatments, and I really don't think it is unreasonable to expect the most basic courtesy: a hello when you arrive, a “please” when you are asked to do something, a “thank you”, and a goodbye when you leave. These are very basic standards of customer service. I came in as a paying client, but throughout the entire appointment I was made to feel as though I was barely there. I left feeling completely ignored and genuinely insulted by the whole experience. Sadly, based on the service I received, I cannot recommend this salon at all.
• SM

  Sally Makepeace-Taylor

  3 days ago
  5.0
  I’ve been going to Serenity for 15 years now.. would never go anywhere else. Staff are so good at what they do, speedy and very friendly. Would highly recommend them.
• GL

  Grace Lim

  4 days ago
  5.0
  This is the best nail salon in the area. Staff is very nice, efficient and professional. They are always checking in with you which is great for someone with sensitive nails. My manicure always last 2-3 weeks, never had an issue with chipping. I also like that they do a good job with clearing the cuticle because I like my nails painted close to the bed as my nails grow quickly. They fill up often, especially on the weekend so I tend to book ahead - best if you call or use their app as I found that classpass can be a bit more expensive / confusing as to which treatments you’re actually getting.
• VP

  Vera palm

  Oct 1, 2026
  1.0
  My Worst experience of a nail saloon ever! I would’t even send my worst enemy there. They don’t care about their customers even a little. Already payd 60 pounds for a simple manicure and then they tell me that I need to pay 18 extra if I want a nail polish that lasts longer than 2 days. If you book gel nails you will get acrylic nails instead since they are lying at their website of what they do offer. Go here if you want to disturb your nails, be charged extra and be handled like a piece of dirt.
• BB

  Birgul

  Sep 30, 2026
  1.0
  I had manicure three days ago. My cuticles have already become like this within just three days. I don’t think this is normal. They’re ripping off the cuticles, that’s not cleaning or cutting them.