Crest Medical Centre

Reviews

• GP

  Gayani Pallawala

  Oct 7, 2024
  1.0
  I booked an appointment for a flu vaccine at 2:30 pm today and arrived before the scheduled time. They made me wait for 45 minutes due to their negligence. The issue was that two people with the same first name had appointments at 2:25 pm and 2:30 pm, but their surnames were different. They called the first person and mistakenly marked my appointment as completed without giving me the vaccine. I waited for 30 minutes and informed the receptionist, but she told me to wait, took her bag, and left the building without addressing my issue.After 45 minutes, I asked another receptionist to do something. She was helpful and contacted the person administering the vaccines to inform them of my situation. When I was called, it was by the wrong surname, which confused me. The receptionist told me to go in, but I was really dissatisfied with the staff. They didn’t seem to care about the time people were wasting, and they called me by the wrong name. The person who gave me the vaccine didn’t offer any explanation, didn’t apologize for the mistake, and showed no courtesy. She just gave the vaccine and sent me away.
• IS

  Indi Setyawan

  Jul 7, 2024
  1.0
  I never write reviews like this but I am extremely disappointed with Crest Medical Centre. DO NOT GO TO THIS GP! It took almost three weeks to receive my prescribed medication, despite contacting the clinic nearly 10 times and sending a desperate email (to which they have still not replied weeks later). Meanwhile my condition remains untreated. Each call resulted in assurances that the issue would be resolved, promises of a callback, or being placed on hold for 15-20 minutes and then directed to an automated system, after which I never received any follow-up. The problem does not lie with the doctor I saw but rather with the reception staff and the clinic's administrative processes. The receptionists were unhelpful and unresponsive. The lack of communication and major delay in receiving my medication are wholly unacceptable. Avoid this clinic.