CeX

Reviews

• DL

  DEAN long

  Sep 26, 2026
  2.0
  Got a train to the Dalston branch to find when I got there they had advertised the wrong item so waste of journey.
• DD

  DCEndo

  Sep 4, 2026
  4.0
  ​After a frustrating experience (the CeX app allowed me to process a Drop & Go at a different branch that didn't actually accept TVs) the staff at this location were a breath of fresh air. The actual drop off and testing process was smooth, and I had the money in my bank account in less than an hour of my visit. I cannot fault the customer service at this specific store. The gentlemen inside were great. However, ​I do want to share my experience with the pricing so others know what to expect from CeX. I brought in a TV I bought new two years ago for £288. It had very light use and was in absolute excellent condition, packed in the original box with all the foam, plastic accessory bags, and the original receipt. CeX gave me £52 for it, which aligns with their standard Grade B automated app pricing. ​I knew this app price beforehand and accepted it, so it wouldn't be fair to deduct stars from this branch's hard-working staff. I know electronics lose value the moment you buy them, and this was a used TV. Just keep in mind that selling to CeX is a trade-off: you are getting a guaranteed, completely hassle-free payout, but you should expect a steep drop in value for used electronics, even if you've kept them in excellent condition.
• JM

  James Morris

  Aug 10, 2026
  5.0
  A five year guarantee provided on all items, absolutely peace of mind
• LB

  L BW

  Aug 3, 2026
  1.0
  I blindly trusted a staff member here with my iPhone passcode and my iCloud and PayPal have since been hacked. I was also initially quoted almost £300 for goods (in person) I brought in to trade in. On the next day I came to do the swap, I was told the items were "not working", and the same person denied having quoted me. completely inaccurate, as I'd been using them right up until then. The quote was then slashed to £80, at which point I couldn't be bothered to decline, so I went ahead and traded for a device, paying £400+, which turned out to be faulty. It was clearly already an issue while the staff member was packaging it up, as he said, "if this continues, just come back." By this point I'd been in the shop for over three hours, in a heatwave, and just wanted to get out. I've now discovered my PayPal had been accessed on a new device (a model I've never owned) after trusting a staff member with unsupervised access to my phone and passcode. I will not be returning to this branch and am reporting this.
• CC

  Cihan

  Jul 1, 2026
  1.0
  Be extremely careful selling items at the Dalston Hackney branch. Staff rushed me through a transaction by distracting me with my new purchases, hiding the fact that they downgraded my items behind my back. Furthermore, they lost my DJI Mini 2 outer sleeve during testing and then financially penalized me for the 'missing' item. When asked for evidence, rhey had just shared inage of the battery slot. Customer service refused to investigate and tried to buy my silence with a £10 voucher. Check every single line of your receipt before signing, because they will use it against you.