Apple Brent Cross

Reviews

• BL

  ben levi

  2 days ago
  5.0
  Karis was extremely helpful and patient throughout my visit. She was friendly, professional and went above and beyond to make sure I had a great experience. Excellent customer service, thank you Karis!
• JS

  Joao Santos

  Sep 14, 2026
  1.0
  Horrible experience and dishonest management. Issues with my mobile signal, they managed to convince me it was my network provider and how London coverage is very patchy etc… changed provider, currently abroad and experiencing same issues, the problem now is that I am out of the warranty period. Stay away, dishonest people trying to make money by deceiving and playing tricks on you. The worst kind
• ZR

  Zack Rosenblatt

  Sep 12, 2026
  5.0
  I visited the Apple Store today and had the pleasure of being helped by Malika and Raheel. They were both incredibly friendly, patient and helpful from start to finish. It’s not often you come across people who are genuinely this welcoming and happy to take the time to help. They made the whole experience really easy and enjoyable, and I really appreciated how knowledgeable and professional they both were. A big thank you to Malika and Raheel for the great service — they’re a real credit to the Apple Store team!
• VF

  Vanessa Franko

  Sep 9, 2026
  1.0
  Staff are inconsistent and inconsiderate. Wait times are long. One employee went into a meeting in the middle of my trade in, told me to wait and never came back. I spent an hour in the store with nothing being resolved, after 30 minutes of waiting I went up to another employee to complete my trade in who then told me my Macbook is worth 150 pounds instead of the 530 I agreed on with the one who never came back. Buy online for cheaper, save yourself the hassle.
• MA

  Manav Acharya

  Aug 31, 2026
  5.0
  Went to the store today , I had an issues with my iPhone speaker both top and bottom . We had abit of wait but the manager Liz who was incredibly polite ensured we would be seen next . Then we finallly got seen by the technician where Initially we ran through diagnostics they initially thought it was a system fault but despite resetting the phone it did not work. Then Alison came and tooo over where despite being so stretched was able to understand the problem and said the this would require component changes , which would be covered with its warranty but seeing as we had come from Cardiff meant we would have to come back again to drop the phone off. We had then explained to Alison that we had come from Cardiff in which they really understood our situation and were able to resolve it on the day .