Apple Bentall Centre

Reviews

• MK

  Manpreet Kaur

  1 day ago
  4.0
  I have got 18pro on Saturday around 4 pm.staff was very helpful and nice.service was very good except one of the staff lady her name is Dua.the way she speaks to customers was not very professional .using words come here,stay there ,stand there are not very professional and not very respectful and that’s how she was communicating with us.except that everything was good
• LH

  Li Hooker

  5 days ago
  1.0
  Telephone Customer Service. Just got hung up with Apple Kingston following problems with UPS delivery…. Why are you shipping with UPS when you have no contact information on how to get ahold of them?! To anyone reading this, if you have an Item repair and you live in an apartment/flat; ALWAYS get the item returned to the store for collection. UPS are impossible to get a hold of.
• HH

  helena

  6 days ago
  2.0
  I had a very disappointing experience at this Apple Store, particularly with a member of staff named Candice. I travelled for around an hour to visit this store because I was under the impression that I would be picking up a phone. Unfortunately, the finance plan had not been approved, which I understood, but I still hoped that a member of staff would be willing to answer my questions and explain what other options might be available to me. I visited in the morning and the store was not busy at all. When I was approached and offered help, I explained that I had come to pick up a phone. From that point, the interaction immediately felt unnecessarily confrontational. Candice stood extremely close to me and spoke to me in what felt like an interrogatory manner rather than simply trying to understand the situation. She asked whether I had actually reserved the phone, and after I explained what had happened with the finance application, she told me that the phone therefore had not been reserved. I completely understood this. I simply wanted to know what my other options were and tried to ask further questions. Unfortunately, the responses I received were blunt and dismissive, and it felt like there was no interest in helping me. Any questions I tried to ask were shut down, and the entire interaction ended within about 30 seconds. Even if the original finance arrangement could not go ahead, I would expect a member of staff to at least explain the alternatives available, answer reasonable questions, or make some effort to help with a potential purchase. I have visited Apple Stores before and have never experienced this kind of attitude or customer service. I left feeling dismissed rather than helped, despite having gone into the store intending to purchase a phone. Based on this experience, I will instead be going to another first-party retailer.
• MM

  Margaret

  Sep 22, 2026
  2.0
  Very disappointed in the service I received from Apple Store Kingston. As an 83year old I was very stressed because I’d lost all my emails. I belong to a ladies group and organise speakers and trips and needed this up and running. I saw one member of staff on Tuesday who tried but I left the store still not up and running he reset my TalkTalk account it wouldn’t verify. He told me to give it 24 hours if still not working return to store. This I did on the Wednesday whereby this particular member of staff was not working. I saw another who was most unhelpful and said TalkTalk was difficult to sort out and sent me on my way. I ended up going to a computer rescue shop who helped me at a cost of £165.
• DL

  Daniel Lloyd

  Sep 21, 2026
  1.0
  No wonder our high streets are filling up phone repair shops. The Apple Store In Kingston has zero capability to provide a good service. Lots of people, looking very busy. Lovely people. Having to apologise constantly for providing a terrible service. I booked my phone in for a battery replacement. I booked a slot (took time out of my day, self employed!!!) went to be told I needed a new battery (which is what I thought I went for and booked a time slot 🤬) any have to come back as they could do it but I would have to leave my phone for like 5 hours. Oh, I had to wait 45 mins to be seen after booking a time slot in the first place…. So I was advised if I book in for 9:30 on a Monday and come in at 9:30 they could do it there and then. Amazing! So I booked it in for 9:30… booked more time out of my work day (losing money) go along for 9:30 and again lots of people looking busy. Wait to be seen and then told it’s going to take 2.5hrs to do as their are other phones in the queue… I don’t understand what we are booking in for… I hadn’t booked half a day in my diary, so guess what. No new battery and never going back to Apple for a repair or service or anything apart from hardware.. which I think is all they care about as the customer experience is diabolical. Let’s just sell millions of phone and who cares about the after service… I have 26,000 local social media followers across Insta, FB & X who will hear about my experience. Apple Store Kingston… sort it out!

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