CeX

Reviews

• LL

  Ludmila Loizou

  May 31, 2026
  1.0
  Feeling frustrated with a recent purchase from CEX! 😤 I bought a Nintendo Switch, but the cashier didn't mention any scratches on the screen. Now I'm stuck with a damaged product and can only get store credit instead of a refund. #CustomerService #Retail #Complaint
• PP

  Paulius Povilionis

  May 24, 2026
  1.0
  I came to buy headphones. Had to be 100% purchase. I already have my card in a hand to tap it. He insisted i cant test it even if im ready to pay. I respected i wanted then just conected. He said i cant not do even that. So i said ok il gonna pay i test it and if i dont like it you gonna refund me all money in cash right now. He said he cant do it becouse its froudulent activitty. BRAVO!!!! CEX is a fraudulent activity. I was doing 100% purchase. Cex its a fraud. Do not allow to test the product before you buy and even if you pay he rufuses same moment refund. A scam. Buy a cat in a bag.. rubish company.
• MH

  mryam hama

  Apr 18, 2026
  1.0
  "This is the worst shop and the most dishonest shopkeeper. He was extremely disrespectful. My phone was broken, and I waited three weeks while he kept lying to me continuously. It became clear that he had no real knowledge or skill in repairing phones—he was completely inexperienced. I went through a lot of stress during that waiting period, but he showed no concern at all. Therefore, I strongly advise everyone not to visit this shop under any circumstances, as it is not trustworthy. I leave my complaint to God."
• DD

  Dyann Rowe (Lady Dy)

  Apr 16, 2026
  5.0
  This was my first visit to CEX Enfield. I was on an errand from my husband. The staff were amazing. The person who served me was very knowledgeable and very patient! Unfortunately I had to return the item as it was no longer required and another charming staff member assisted me with that. Customer service at this shop is outstanding. Thank you.
• TR

  Tim Robinson

  Apr 9, 2026
  1.0
  Staff was reluctant to help me. And I was made to feel, as if it was a stolen phone. Store assistant refused to purchase the phone and I was told, he can't warranty a phone in this condition (Which I 1 hour later, sold to cex in Edmonton green, for the same money, in any one of your sites). This was my first and last time to the Enfield town site, because of the attitude of staff. I was not impressed. I won't be visiting the shop again. I would have kept the previous phone, but had a G56 upgrade, hence the sale. Staff at Edmonton Green, are seem less, and phone was brought on site. Buying second hand phones from customers, are probably old devices, and Cex in Enfield, should not always expect brand new phones.

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