CeX

Reviews

• LJ

  linn jazzy

  Jul 31, 2026
  1.0
  Warning , new scam from the CEX CAMDEN TOWN, i came 2 days agos to sell my laptop , i put the laptop on the desk , while i been waiting for my laptop to be booked to testing, i decide i may need to buy a new phone , when the staff was ready to take my laptop, the power cable disappear, i ask where the cable , they told me i didn't give them the cable , i thought i was crazy start to check my bag , check behind the desk and on the floor no cable cannot be found. I decide to go home and check again , no the cable wasn't there he must definitely be in store. Came back to the store and ask the lady to serve me where is the cable , she has no cloud , i can tell que was new to based on her behaviour, finally another staff ask what happened, we explained and decided to check behind the counter again, no cable can be found , after argues politely, they agreed to check the camera and they finally found out another staff has collected the cable on the desk and put it on accessories box🤔 . Wait do you thing that was enough. I bought after that an iphone se3 with 2 days return policy. Next day returned the phone , booked for testing, what a surprise, the IMEI NUMBER doesn't match the receipt, they say they have no sign of sale of the phone 😨, tried to keep my composure and tell them that has nothing to do we me I bought the phone the day before in the store , and the phone has be nowhere in without me , I tested the phone , 10 mns later put in the bag with intention to returned, I ask them to investigate it because the phone is from they store and someone made the mistake in they store unless a staff stole a phone to replaced with this one , that the only thing I thinking. They insisted there is no reference of this phone with CEX and they can't do nothing. The manager of the store wasn't helpful and make me feel stupid, even a customer tried to intervene and ask them to considerate they may have made a mistake, but the manager Jamshaid didn't want to here anything. You know how made i was 😡 and tried not to loose my cool. I offer him time to investigate on they side and reply to me i have to investigate on my side and contact customer service which I did in store . Make customer feel like thefts is unacceptable and will definitely report this to the relevant organisation, will also do a report to the police station, scam and for mis selling. They should ask check the IMEI number on the phone before give it to me . How scary is it? Should that in the future check the serial number of each product I buying to make sure he match the box ??? 😱 I feel so offended !!! Can't trust this Compagnie anymore and the staff they employ it .DO BETTER !!! part 2 coming soon ⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔
• CC

  Chris “acidblood” A chart

  Jul 27, 2026
  2.0
  Was messy, unorganised shop I have been in.
• RR

  Robbie

  Jul 27, 2026
  5.0
  This store is great! Staff friendly often not too busy!
• FK

  Farukh Khan

  Jul 9, 2026
  5.0
  Very satisfied with my purchase. They have a wide range of electronic accessories, and everything is genuine and well-priced. The customer service was outstanding, and my order was ready quickly. Highly recommended!
• FA

  Farakh0001 Amin

  Jul 9, 2026
  5.0
  One of the best electronics accessories shops I've visited. The quality exceeded my expectations, and the staff helped me choose the right products for my phone. Great value for money and a smooth shopping experience.