Apple Liverpool

Reviews

• BD

  Bike Dr

  2 days ago
  1.0
  Booked in online for phone repair to be done at 4:40 and arrived on time, took them 15 minutes to actually speak to me and then went on to tell me I’d have to wait 4 hours until it would be fixed with a huge smile on their face. Gary is a terrible manager who told me the exact same and when I told him how awful and miss leading the booking process is he just smiled whilst completely aware of the frustration they had caused for me. Avoid dealing with any of these staff especially Gary
• MR

  Meg robinson

  5 days ago
  1.0
  Went in to get my phone fixed booked in advance, all the details where told to me by one person: wait time for the fix would be an hour or so, price would be £85, same day repair. Then after waiting 20 minutes for someone to come see me i was told so if we take your phone it’ll be ready tomorrow because it takes about 2 hours, then I was told the price would be £95. Wasted my time, didn’t seem to care that they’d inconvenienced me
• H7

  Hereistheteasis 7

  6 days ago
  1.0
  it was so bad omg I got a virtual appointment for one AirPod the girl states that it would be 20 mins and said I can sit anywhere so I did on the table then this other worker said to me can you move after me being there for 30 mins so I did try and she was like oh no it’s fine ur things in 5 mins so I thinking okay its been another 10 mins and nothing and then the worker again tells me to move onto other seats because they are apparently helping people knowing there are so many more seats and no one sat there and I was there for another 15 mins and I went to this guy being like I thought my appointment was suppose to be here and the guy put me on urgent I wasn’t on it he was just saying bullshit honestly I wouldn’t go here like the staff are just not the best and just low-key confusing and rude half of them don’t seem to know what is going on ,would not recommend very unprofessional staff
• KF

  Kurt Farrar

  Sep 27, 2026
  2.0
  I genuinely like the Apple brand, and typically feel that I’m paying a higher price for better quality, both the device and the customer experience. I have a lot of Apple Devices and take out various additional subscription options because of this. This isn’t the case with my experience with the Liverpool One store. Last month I put in a claim to get my iPad repaired after a fall downstairs shattered the screen glass. Appointment booked, went in, told someone at the door that I had an appointment and was directed to the Genius Bar area. Got served, told that they don’t repair my model in store and it would instead be swapped out however they don’t have stock at the moment and I’ll need to return to do the swap out. All good. A week later, I miss a call from the store and an email asking me to call them back as soon as possible, phone them back 30 minutes later, ring ring ring, no answer. I try this 6 times over the course of 6 hours - same result each time. I contact Apple Support who could tell me nothing about the reason they were calling. If I can’t reach them on the phone, travel 40 minutes each way plus parking to the Apple Store to find out. Glad I didn’t and escalated to a manager (not store) who was lovely and told me the call was to let me know that there’s been a delay in getting the replacement device and it may take up to a few weeks more. Wasted journey saved. 2 weeks later, email that my device is ready for collection, and I have to pick it up within 5 days (that’s calendar days, not working days). Went in on Saturday to collect. No staff at the door. Lots of sales people busy with customers. Went towards the Genius Bar to find 4 members of staff talking to each other so I approached them and stood waiting for a break in their conversation. As they finished, completely ignoring me, 2 took off in one direction and 2 in the other. I followed 2 of them, to ask for help, ignored again, so I interrupted this time. Was spoken to rude and abruptly. I was made to feel that I was the inconvenience, and was in the wrong. That they don’t have a person directing customers to the next available person, and that I’m supposed to just interrupt someone when I can. Eventually I got someone to help me, the system failed when trying to issue the new device, after running diagnostics and inspection on my broken device again, but I’m not going to hold this against the store. He got another member of staff to help and sorted it, and they were both actually really friendly and polite I’ll add (the only reason this isn’t a 1* review). What feels like it should have been an easy 10 minutes tops device swap out, turned into over an hour! I’ve been to other Apple Stores and never had this level of poor customer experience end to end. I pay for and expect the “it just works” version of things, where Apple has thought of everything, including the things that you don’t even see or notice so that your experience is smooth and pleasant, and this was definitely not that. I will be avoiding this store in future, I’d rather travel an hour each way to the Trafford Centre store instead with hopes that Apple hasn’t lost its way.
• SS

  Sandeep

  Sep 20, 2026
  1.0
  I visited this Apple Store at Liverpool ONE today and had an appalling experience. A staff member stationed on the far left side of the store was exceptionally rude, displaying unnecessary attitude and unacceptable, racist behavior. Apple prides itself on customer care and inclusion, but the behavior of this employee was completely antithetical to those values. I expect much better from Apple and hope store management reviews this incident, identifies the staff member working in that section today, and addresses this unacceptable conduct immediately.

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