CeX

Reviews

• KK

  kidegwai

  3 days ago
  1.0
  I visited this store the other day following up on an online order, the worker that spoke to me was rude and condescending and was quick to dismiss me and move on. Left the store with both a sour taste in my mouth, and foul odour of body odour and tobacco in my nose. Won’t be visiting again.
• VR

  Vel V Rav

  Jun 6, 2026
  2.0
  They gave us used headphones that didn’t work. Next time please check your products to see if they are used or not. We are currently returning our headphones.
• JS

  James Stevens

  May 14, 2026
  1.0
  Hope this store closes down as the staff wouldn't have to worry about losing their jobs as they don't do them in the first place. Wanted to buy a £1 dvd five staff behind the counter 1 serving and he was messing around trying to buy a phone off someone taking to long to do it, two others i could see just taking to each other behind the cabinets and another two at the tills sorting dvds that could have waited as the queue was now 6 to8 people long in as if someone else could serve and got the rude response in a minute got to do this. With that someone else in the store then came to the counter and asked to look at a phone so now he drops what he is doing to serve them but not me. At this point after stood waiting to be served for 15 minutes i put the dvd back and left staff were all scruffy looking like they don't want to work anyway.
• RU

  ross usher

  Feb 4, 2026
  1.0
  Purchased an xbox was unaware it didn't come with any packaging so when I went to pick up they just handed me an open white xbox and I had to ask for a bag. Set as (pick up) expecting some level of packaging for my walk home. Ended up having to go into another store and ask for suitable packaging. Which ended up being a food store. I ended up having to walk back with an insane level of caution. Zero effort for the customer in my opinion. Only given a thin paper bag for my bright white xbox. Went from a happy exciting walk to pick up my new xbox turned into a nightmare walking home. Edit: if a company is going to sell off products and 2nd hand items, more effort should be made to ensure the items are protected, after spending any sum of cash you'd like your items to be protected or at least covered. My experience was awful and still feels unresolved, as its a company issue. Cex should be able to provide baging and packaging for all its items, especially if your doing the pick up option. Its ridiculous.
• JF

  James Foster

  Jan 24, 2026
  1.0
  Staff ridiculously unhelpful. Disgusting attitude towards shoppers, have been refused items selling 3 times in a row as it’s ’past half 4’ but no indication of this limit on any websites, just that the staff can’t be bothered. So condescending towards shoppers especially the two females working today. Appalling customer service, will never use again.

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