Apple Highcross

Reviews

• EE

  Emily

  6 days ago
  5.0
  Had the most amazing, quick, efficient experience collecting my new iPhone today. I was checked in by a gentleman who was extremely friendly (he was on the front with an iPad around 6pm this evening 09/10/26, can’t recall his name) he was so lovely and could sense I was nervous (always get like that with new devices) he instantly put me at ease and told me not to worry and that the team would help me! So kind. Brianna served me the phone and was just an absolute pleasure. Thank you both so much for your outstanding customer service!
• UZ

  Usama Zafar

  Oct 2, 2026
  1.0
  Very disappointed with Apple and the way this issue has been handled. After a software update, all of the cameras on my device suddenly stopped working. The timing makes it extremely concerning that the problem occurred immediately after the update. I took the phone to Apple expecting them to investigate the software-related issue, but instead I was told I would need to pay over £400 for a replacement. I find this completely unacceptable, especially when the cameras were working normally before the software update. If multiple cameras stop working immediately following a software update, Apple should properly investigate whether the update caused the problem rather than simply asking customers to pay hundreds of pounds for a replacement. I have been an Apple customer for years, but this experience has seriously damaged my trust in the company. I expect Apple to take responsibility, properly investigate the issue, and provide a fair solution rather than leaving customers to pay for a problem that appears to have occurred after an update.
• WK

  Wez Keen

  Sep 24, 2026
  5.0
  I wanted to share my thanks and appreciation today to Store manager Kelvin. I had a bit of a complex case today but managed to get this over the line and a happy customer at the end of it! Also thanks to other members of staff including Will & Billy for their time today. Excellent service all round A**
• MT

  Mizz T

  Sep 21, 2026
  5.0
  I’d like to take a moment to recognise a wonderful member of the Apple Store team, Ayesha. From the moment she served me and my son, Ayesha was incredibly helpful, friendly and professional. What impressed me even more was learning that she has only been working at Apple for around two months. Her level of knowledge, patience and customer service was genuinely exceptional. There are many places where you can purchase Apple products — Currys, John Lewis, Argos and many others — so customers have plenty of choice. I specifically chose to buy from the Apple Store, and Ayesha’s service is exactly the kind of experience that makes you want to return to Apple. Unfortunately, I did share this positive feedback with the senior manager at the store, but I was disappointed that it didn’t seem to receive much interest or acknowledgement. I feel strongly that employees who provide outstanding customer service deserve to have their efforts recognised, especially someone so new to the role. Ayesha is a real credit to the Apple Store. Apple should be incredibly proud to have someone like her representing the company. Thank you, Aisha, for making my experience such a positive one.
• MP

  Muhammad Patel

  Sep 20, 2026
  1.0
  Very poor service, surprising from Apple! It’s like this store and staff doesn’t hold Apple’s customer service ethos! Bought a screen protector with promise of lifetime warranty, but was told something completely different with additional charges when it came to trying to replace it! Feel like I’ve been scammed!

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