Three

Reviews

• EV

  evie vernon

  Jun 29, 2026
  5.0
  Excellent customer service
• PT

  Patrick Thorpe

  May 28, 2026
  1.0
  After more than 10 years as a loyal Three customer, I left the Leeds Trinity store feeling genuinely upset and shocked by how rude and uncaring the staff were. I am a 76-year-old woman and went into the store because I needed help converting my phone to an eSIM. I simply hoped someone would kindly guide me through the process, as it was something I was unfamiliar with. Instead, I was treated as though I was an inconvenience. The staff told me, “We’re only here to sell, we’re not here to help customers.” When I asked for help getting a PAC code, I was told to “look online.” I then asked if somebody could at least show me how to do it, and was bluntly told, “It’s not our job to show you.” I was honestly shocked at the complete lack of compassion, patience, or basic customer care shown to an elderly lady asking for help. I left feeling hurt, dismissed, and very let down after being a customer for so many years. I then went to Vodafone, where a lovely lady kindly did everything for me without hesitation. The contrast in customer service was unbelievable. I am now no longer with Three and have moved to Vodafone instead. I never expected to be treated with such indifference and disrespect by a company I had stayed loyal to for over a decade.
• UG

  Umelo Ginika-Otuokere

  May 23, 2026
  5.0
  Service was top notch
• SE

  Stephanie Essien

  Apr 9, 2026
  5.0
  The representative that attended to me was professionally patient
• KM

  Karen Milner

  Feb 2, 2026
  5.0
  Went into the 3 shop to renew our contract and the service from Eric was very good and we were pleased with the service

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