Apple Trinity Leeds

Reviews

• TT

  Tiffany

  2 days ago
  5.0
  Excellent customer service, after an initial dispute with an employee who made a mistake and to and fro with Apple online support. I came into store and was introduced to the floor manager Reese who was attentive, joyful and considerate and went above and beyond to rectify the issues. This experience restored my faith in Apple as a customer and, when I return I’ll be looking for him again.
• ZG

  Zubair Tafail Gill

  2 days ago
  1.0
  I bought a charger from the Apple Store in Leeds for £19, and it lasted just one day before it stopped working. This isn’t about the £19—it’s about the poor quality and the service I’ve received. I contacted Apple by phone, but the person I spoke to was not helpful and did not properly address my complaint. Paying £19 for a charger that lasts one day is completely unacceptable. I expect Apple to take responsibility for the faulty product and provide a replacement or refund. I’m very disappointed with both the product and the customer service I received.
• AA

  Aisha

  4 days ago
  5.0
  I made a purchase of an adaptor and a wire on Tuesday, 11th August (1:46pm) , and Dave served me. He was very kind and provided excellent customer service. He was friendly, helpful, and professional throughout my visit. I really appreciated his great attitude and the way he assisted me.
• CC

  C

  Aug 8, 2026
  5.0
  My review is only for Matthew. He was the only staff member in the whole store who was able to help me and get my phone fixed. He sympathised with me and was able to help Absolutely atrocious service from everyone else. I will be cancelling my apple care unfortunately.
• SG

  S G

  Aug 4, 2026
  1.0
  Very very slower on internet, wont update watch at home that why come Apple Store take over 90min and still pending. I suppose not get anymore apple products.what a shame .