JE
Jai Kathleen Hair Extensions
Sep 26, 2021
So I decided to post a review after I came in and witnessed for myself. The service at LA Hair Solutions and I was not disappointed “ oh you where meant to be here a hour ago, I’m collecting a wig not sitting for a hour personal appointment” and got the same passive aggressiveness my sister has been receiving from Lynn the woman with blonde short hair that is at reception. Firstly what you have not been aware of is that sister “myself” has done hair extensions for 11 years. I’m trained in every method. And my sister started getting the hair loss system from me prior to her hair fully falling out. She has always been well informed and educated by myself. However she is entitled to a NHS wig every year and she is (allergic) to acrylic off the peg contains acrylic! Yesterday, was the last straw when I seen my sister crying AGAIN for how she has been spoken to. It is not acceptable, she should never be met with digs, passive aggressiveness, staff thinking it’s okay to throw there superiority authority about. And who owns this company, I would be mortified if I knew that my customers where made to feel uncomfortable to the point they never wanted to return and brought to tears by being told “you should feel lucky your hair came on this order” even though she was been waiting since January.. oh and don’t forget the blunder of you actually not sending her perception away until April, because she was to contact you to tell you to send it away, really is it not your duty to check in and follow up with customers especially in a time where they are made to wait. I would never do this and would always go above and beyond of ever client which is what I did when I had a hair extension salon. My sister is very aware that covid, hair shortages, backlog all contribute to waiting times. But take accountability for how you have made my sister feel, do better. This is a sensitive industry and if you can’t lead with compassion change your job. She will not be back I will be taking her else where. Where she feels more comfortable. And I will be informing the nhs of this because that is my duty as a customer. Regards