The Clearance Zone

Reviews

• KF

  Katie Franklin

  Aug 19, 2026
  1.0
  Don’t waste your time. We bought a mattress from here and were told it would take around two weeks to be delivered to the store, at which point they would give us a call. Three weeks passed and we heard nothing, so we contacted them ourselves, only to be told that the mattress was out of stock. It would have been nice to have been informed, but more importantly, how are you able to order a product that is out of stock in the first place? We were then told that the supplier expected it back in stock soon and that it should arrive at the beginning of August. We were advised to call before then to check, which we did. We were assured everything was fine and that it was still due to arrive on time. After returning from holiday, we contacted them again to arrange delivery. We were told they would check whether it had arrived at their warehouse and get back to us. They never did. We therefore had no choice but to chase them again in person, only to be told they still didn’t know. We were promised another call the following day, which came, and we were then told the mattress still hadn’t arrived. Their solution? They could order it again and it might arrive at the end of August. When we asked whether they could guarantee that, they said no. At that point, we understandably asked for a refund. The biggest issue is that we were constantly left to chase them for updates. At no point did they proactively contact us, apologise properly for the inconvenience, or offer any form of compensation or incentive to make up for the situation. We were sleeping on an airbed for two months while waiting for this mattress. The whole experience has been incredibly frustrating from start to finish. Absolutely abysmal customer service. I would not recommend this company.
• AR

  Alanna R

  Jun 16, 2026
  5.0
  Brought the Winchester Royal U-Shaped Sofa Set with Rising Table around 2nd June, the following day received a phone call from Lewis and was informed that delivery will be sooner than stated on the website as their pre order for the glass table top was arriving earlier than they expected. The following week received another friendly phone call and was informed about the delivery date which was just 2 weeks from when I ordered, absolutely fantastic given that it’s the start of summer and means we can get more use out of our last minute purchase! Lewis kept me informed throughout the process, even today he provided us with a two hour time slot and updated us that there would be an our delay later in the morning. The two delivery men were smiley, informative and diligent - they ensured that we had all the boxes for our delivery, they brought the furniture into our garden which was a huge help and gave us clear advice should we need to contact the site - wish only that we got their names to say thanks! Honestly couldn’t be more impressed, my partner and I are very satisfied and we highly recommend any purchase made through this site! Our furniture is exactly as described on the site and as shown in pictures, the quality is far better than that of similar sets which are smaller and more money!
• NS

  Neil Scott

  Jun 2, 2026
  5.0
  Great choice of sofas,great prices. Brilliant service from the sales people,no pressure and helpful if you need advice. The 2 lads who delivered our sofas,dining table and chairs were really helpful setting our furniture up. 5 star service 👍
• MW

  Mark Wiles

  May 20, 2026
  2.0
  To expensive ......
• AM

  anne-marie Myers

  Apr 21, 2026
  5.0
  Just visited this store and wow. Got the sofabed we wanted for our caravan. Poor Jody, we bombarded her with umpteen questions, she answered, we ordered and even got our delivery for 3 days time. Gobsmacked at such a great service. Thankyou Jody and Vic. We love you. We would definatly recommend the clearence zone. They go over and above on customer service