That Pond Guy

Reviews

• LC

  lois cox

  Aug 6, 2026
  5.0
  Very satisfied with the work carried out on our pond, I can highly recommend That a pond Guy.
• TG

  Terry Grimwood

  Jul 23, 2026
  5.0
  Natalie and Ty did a great job of relining and refurbishing our wildlife pond. And they’re really nice, friendly people to deal with. Very happy with the service.
• SC

  Steve Coope

  Jun 6, 2026
  1.0
  Very disappointing experience. I ordered a water lily which never arrived. On 5th June, after hearing nothing and still not receiving my order, I contacted the courier myself and was informed that the parcel had actually been returned on 1st June. What I find unacceptable is that nobody contacted me to tell me there was a problem with the delivery or that the parcel had been returned. Had I not chased the matter myself, I would still have been waiting with no update. When I contacted the seller, I was also disappointed with the attitude I received. As a paying customer simply trying to find out where my order was, I expected a more professional and understanding response. A refund was eventually provided, which I appreciate, but there was no apology for the inconvenience caused, despite the lack of communication and the time I spent chasing the issue myself. Good customer service is about communication and treating customers with respect. Unfortunately, based on my experience, this was seriously lacking.
• LB

  Lin Burrows

  May 13, 2026
  5.0
  We were very pleased with our pond clean. The pond was very silty and was dealt with efficiently and easily in a tidy manner.
• CS

  Clayton Shipton

  May 7, 2026
  5.0
  These guys are brilliant. They cleaned the whole of our large pond, fitted new under water light features, fixed the UVs and planted new plants. From initial chats with Matt, through to Brad and the lads, and speaking to Kim in the office - all of them were friendly, helpful and went the extra mile. Top top service - the best Ive experienced for a long time. Fantastic