DM
Damian Mpembe
Jun 23, 2026
0 STARS!!!! This service ruined the morning I had set out, booked a cab at 7:30am for 8:15am so I can do a school run and avoid the raid, its now 8:40 and they still haven't shown up, the kids need to be in at 8:40! Operator was barely bothered while I'm livid considering I planned this very well in advance, absolutely furious with this!
We booked 4 taxis weeks in advance and phoned up on the day to check the booking was in place, which they confirmed. Unfortunately only 2 of the taxis came. When I phoned they said they would see if they could find us 2 more taxis. After about 25 minutes we gave up, apparently at that time they had one more taxi on the way only. We were very late to our plans.
FYI - they hadn't said this in advance, but when I complained they said they always warn people to expect bookings up to 30 minutes late at busy times.
FB
fred bettesworth
Jun 15, 2026
Taxi was late, very strong smell of curry
MM
Mrs Melissa
May 20, 2026
I had a man called Marcel today- very professional- very prompt and chatty and well dressed!- i will ask for him next time! It can feel a little un-nerving being a female passenger with a male driver but Marcel was very professional and polite! Very polite lady on the phone who took the booking too . 5 stars!
I have used Thanet cars twice now for airport runs & have been most impressed. The driver contacted the day before to confirm the pick up time, the car was clean & the driver was polite & considerate.
My husband was very impressed & he is notoriously hard to please...would not hesitate to recommend !