Medway Hyundai

Reviews

• CJ

  C J

  Aug 8, 2026
  5.0
  Very straightforward. Completed quickly, received phone call to advise when ready. Received video of checks done from underneath my car too. Team very helpful.
• JJ

  Jas

  Aug 7, 2026
  1.0
  I am extremely disappointed with my recent service experience. During the service, the technician recommended changing my tyres. However, while replacing them, they suddenly informed me that a part was damaged and claimed it was already broken before they started. I purchased this car directly from your approved dealership and have never changed or tampered with these parts before. The technician could not prove whether the part was pre-existing damage or if it was caused during their work, yet they refused to let me drive the vehicle away unless I paid for it. I chose your official service centre because I trusted your brand and professionalism. I did not expect to be given a quote before the technicians had properly inspected the vehicle, nor did I expect to be held responsible for unresolved damage. Because of this terrible experience, I will not consider buying a vehicle from your company again, nor will I recommend your brand to any family or friends.
• JS

  Jana Smejkal

  Jul 30, 2026
  5.0
  I received excellent service from the team at Hyundai Medway. The whole experience was professional from start to finish. The vehicle health check video done by Gary was absolutely amazing—so detailed and informative. I have had my car serviced at different Hyundai branches over the past seven years, and I have never received such a thorough explanation of my vehicle’s condition. It really gave me confidence that my car had been carefully inspected. A special thank you to Laura, who was outstanding. She helped me find a service plan that suited my needs perfectly and made the whole process smooth and stress-free. She took the time to explain everything clearly, answered all of my questions, and made me feel genuinely valued as a customer. The Medway branch is, without a doubt, the best Hyundai branch I have experienced in the last seven years. From purchasing a vehicles with Sam to servicing it with Laura, the level of customer care is exceptional. They make you feel that you matter and that your business is truly appreciated. The entire team deserves recognition for the consistently excellent service they provide. Thank you for making what is usually just a routine service such a positive experience. And a special thank you to Sam and Laura for an excellent work, care and service. You guys are the best.
• IS

  Idraq Siddiqui

  Jul 29, 2026
  5.0
  Visited the dealership to look for a Motability car, having gone to most of their competitors, we were looked after by Sam straight away. The car we chose matched our criteria better than any others (space, bootsize, power, driving visibility, reliability, looks), but also Sam was probably the best salesman we came across. He showed the most care, gave us the most information and showed the most patience. This made the whole process very smooth.
• W2

  Wonderer 21

  Jul 18, 2026
  1.0
  Vehicle reg LX73ZRP, Hyundai i20, white. Avoid this dealership like the plague. i20 listed as a “Hyundai Promise” vehicle. Lovely photos, good feedback from sales person over the phone. Drove 2 hrs for a pre arranged viewing. On arrival, car was filthy. First warning sign. Checked engine bay, coolant level was way under the minimum. Checked oil and there was virtually none in the engine! 15k miles on the clock and I doubt the car had ever been serviced. Hyundai Promise is meant to be Hyundai’s top level used car policy. From this dealer, it’s not worth the paper it’s written on. When I asked the salesperson what was going on, his eyes just glazed over, he shrugged his shoulders and said “yeah sorry, we’re just really busy at the moment”. Car had been on their forecourt for 40 days according to him so nothing was adding up. Worst experience ever from a Main Dealer.