Three

Reviews

• FO

  Filip Očkaj

  Sep 26, 2026
  1.0
  ⭐ 1/5 Extremely disappointing experience with Three. When I took out SIM-only contracts, I specifically asked whether they were for one year and was told yes. I am now being told they are 24-month contracts, with a quoted total of £479.19 to leave. I feel misled and am disputing the charges relating to the second year. I have already contacted customer support, but I experienced rude and unacceptable behaviour and still have no clear resolution. The cancellation process has also been frustrating. The app says “This will terminate all active subscriptions under this account,” but then takes me to a PAC/STAC code request. I want to cancel both numbers completely, not transfer them to another provider. All I want is written confirmation that both contracts will end, a proper explanation of the disputed contract terms, and an accurate, itemised final bill so I can settle any genuine outstanding balance. This experience has cost me far too much time financial loss and stress. Based on how my case how is handled, I would not recommend Three. Absolutely no 0.1/ 10
• TM

  TJ Mortimer

  Sep 18, 2026
  5.0
  Could not be happier with Zee - I was in the store all of 15 minutes, and walked out with a £45/month saving on phone and broadband compared to my existing providers. My new Three broadband worked as soon as I got home, and my mobile number ported across to Three the next morning. No hassle, great result
• AH

  Andrii Hevak

  Aug 31, 2026
  1.0
  I had been a loyal Three customer for more than eight years, but my latest experience was completely unacceptable. When I visited the store to renew my plan and purchase a new phone, I was promised a promotional smartwatch as part of the deal. The watch was one of the main reasons I agreed to the contract. However, it was never delivered. Instead, I received a power bank, screen protector and phone case that I had not expected or agreed to as replacements. Because the promised offer was not honoured, I decided to cancel the agreement and return the phone. What followed was an exhausting process lasting approximately 10–15 days. I called Three around 20 times, but nobody seemed willing or able to take responsibility and properly resolve the problem. Returning the device was made unnecessarily difficult. I repeatedly had to contact online and telephone support, received unclear or conflicting information, and experienced serious communication difficulties with some advisers. I did not feel listened to, supported or respected as a long-standing customer. This has been the worst customer-service experience I have ever had with a mobile provider. After more than eight years with Three, I will never return. Unfortunately, based on my experience, I cannot recommend this network.
• AJ

  Ajmal Jabbar

  Aug 4, 2026
  4.0
  Very beautiful place 💕
• MP

  Mark Peck

  Jun 28, 2026
  5.0
  I went in today to have my eSIM transferred to a new phone. I didn’t have to wait at all and Louis was exceptionally helpful and friendly. He did the transfer for me and then sorted out my expired contract. Thank you for a great experience.