CeX

Reviews

• AM

  amber martin

  1 day ago
  1.0
  I’ve had an extremely unpleasant experience with CeX and, after this experience, I would seriously encourage people to think twice before trusting the condition of products they purchase from them. I bought a pair of headphones from CeX and they lasted just 5 months before the headphone became detached. I have never dropped, mishandled or accidentally damaged them. The photographs clearly show that the small connecting cable is still intact, which raises a serious question: if I had physically damaged or dropped the headphones, how has this small cable remained intact while the headphone itself has become detached? To me, this strongly suggests that the headphone was not securely attached in the first place. Despite explaining this and providing photographic evidence, CeX has rejected my warranty claim, simply classifying the issue as “physical damage.” What makes this even more frustrating is that CeX states that its products have a 5-year warranty, and that faults occurring through no fault of the customer should be covered, subject to verification. I completely understand that accidental or physical damage isn't covered. But I have not caused this damage, and I don't believe CeX has properly considered the evidence or the possibility that this was a failure of the product itself. The headphones lasted only five months, and rather than taking responsibility or properly investigating how this could have happened, I feel I have simply been blamed for the damage. This experience has completely damaged my confidence in buying technology from CeX. I would personally recommend being extremely cautious when purchasing used electronics from them and not assuming that their inspection process will necessarily identify underlying issues. Very disappointing product quality, warranty experience and customer service.
• SP

  Sandip Parmar

  4 days ago
  1.0
  Worst customer service ever I experienced. I ordered DJI neo 2 Fly more combo from online. It went to DPD collection locker. I didn't receive any QR or PIN to collect. I complained about that on customer care. I got response after 1 day that they gave this to relevant team to check into it. After 2 days of that no response. Then my parcel was collected again by DPD and sent back to CEX. This parcel was delivered to CEX, Watford on last friday at 10:12 AM. I sent this screenshot to Customer service and they still checking it. They asked me that what I want to do with that, Refund ir Re dispatch. I told them to re-dispatch to my address. Its been more that 3 days and no answer or no response or No refund. If there is option of 0 stars I would give that.
• MJ

  Mandeep Jutley

  5 days ago
  1.0
  Ordered a copy of Infamous 2 CEX which was dispatched from the Watford branch. However as you can see from the picture, there was no disc in the case. I had to take a trip into my local CEX to return it where they said it will be tested under warranty. What do you mean tested under warranty? How do you test a game disc that was not in the case? How do you test the game case where the game disc wasn't in the case? Was the employee just reading off a script? Really annoyed because the case inlay and manual were in great condition!
• LR

  Lisa Robb

  Aug 2, 2026
  5.0
  Over the last couple of weeks, I've visited this store several times to sell various items. It's easy to check online which items they're buying, and the prices they offer are very reasonable. When you drop your items off, they do need to test them first, but I was always paid on the same day, and the amount I received matched the online quote every time. The staff are friendly, polite, and professional, and I was very happy with the service I received. The shop can get quite busy at times, so you may have to queue, but the staff work as efficiently as possible to keep things moving. Overall, I've had a consistently positive experience and I would happily recommend this store to anyone selling their items.
• RL

  ruby lowman

  Jul 20, 2026
  1.0
  i am so upset i have ordered from them before so i trusted them. i need a laptop asap for my school work first assessment if i dont get this done i dont get my place in the course and will be forced to enroll next year so i am now left without a laptop we agreed upon an price so i sent mine in for a voucher of 135 off my next purchase which was going to be a new laptop but then they have said i cant get the full amount or not even be able to sell the laptop all because i didnt send a charger which they did not ask for when i filled out the form when i also ordered the laptop from them it never came with a charger so why would i have to give them my own charger that i also use for other things. this is completely horrible this could ruin a whole year of my life i NEED this laptop back right now and i cannot drive to pick it up as i have epilepsy and am severely disabled so i cant drive and i do not live near the shop

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