CeX

Reviews

• TT

  Tariq Khatib (Tkhatib)

  2 days ago
  2.0
  The female staff member on duty appeared rather disengaged during our conversation. Additionally, another staff member exhibited unprofessional behavior by stating, "ask google love," which I found unsatisfactory as a customer, as I am not a personal acquaintance or partner.
• SS

  Sludge Slayers

  6 days ago
  1.0
  rude staff the only nice people are the 2 girls and the only hygienic boy there
• MM

  Matt Middleton

  May 30, 2026
  1.0
  Constantly rude staff. They don’t want to be there. Don't want to help or actually engage with customer needs. Laughing and joking with each and talking while customers are waiting. Ridiculous
• WC

  William Crick

  May 22, 2026
  1.0
  Over the last few years I have spent thousands of pounds at CeX. I was a genuinely loyal customer who consistently sold and bought items from the Watford CeX. Unfortunately, I can no longer shop at the Watford store, and I want to explain why. Over the years I have made several returns. All of which have been entirely within my right as a consumer. The CeX Watford team has banned me from making future refunds at Watford CeX because of this. Not only is this a violation of my rights as a consumer, but they have banned me for returns that have not been my fault. Such as: – A product that was not as described (an "A condition" ROG Ally that arrived with worn plastic and screeching triggers) – Products where the website failed to provide key information (a GTX 1660Ti where the specific model wasn't listed so it could not fit inside my PC, and a Lenovo Legion Go S where the chipset wasn't specified) – Simple change-of-mind returns within the 14-day statutory cooling-off period for online purchases, which is my legal right as a consumer Every return I made was either covered by the Consumer Rights Act 2015 (faulty or misdescribed goods) or the Consumer Contracts Regulations 2013 (14-day unconditional cancellation for online orders). On another occasion, during the Christmas period, the CeX website clearly stated that any purchases made between November and December could be returned until January 31st. When I tried to return an item under this policy, the Watford team tried to tell me it only applied to in-store purchases, directly contradicting what the website said. They eventually processed the return, but only after making me feel like they were doing me a favour by "letting it slide" as a "Just this one time" deal. Acting highly unprofessional, and seemingly implying they were shifting the blame onto myself. Despite all of my returns being totally legitimate and valid (most of which have been caused by CeX and not myself), the Watford team has now explicitly told me that I am no longer allowed to return ANY products to their store, citing me as "abusing the return policy" – which is not true legally. Let me be clear: returning a graphics card because the website didn't specify the model is not "abuse." Returning an "A condition" device that arrives worn and faulty is not "abuse." Using my legal 14-day right to cancel an online order is not "abuse." And following a clearly advertised Christmas return policy is not "abuse." I don't dislike the staff personally. But the consistent hostility and the final decision to ban me from refunds have made it impossible for me to shop at Watford CeX again. If you buy from CeX online, know your rights. And know that if you actually use them, you may be labelled an "abuser" even when the fault lies entirely with CeX. It is highly unfortunate as Watford CeX is the closest CeX to me, which is why when I have had any issues in the past I have gone to them to resolve it. But clearly I was mistaken on that.
• TA

  Toni Atlanta

  May 17, 2026
  1.0
  Console doesnt work. Was told it was tested but wouldnt pass 99% on the system update & theres no way of accessing main menu so couldn't have been checked, at all. Covered in dust & overall, filthy. Returning immediately to get a refund.

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