Tesco Mobile

Reviews

• SB

  Sarah Beckwith

  Jan 21, 2026
  5.0
  Popped in for some advice for my sim that has an old number that I wanted to keep but was unsure as 3G is being switched off soon. The shop was busy but I was acknowledged and happy to wait. I was looked after by Ellis and his colleague Andrew (who is new to the team!) and Ellis went above and beyond and actually did the SIM swap / change there and then saving me so much time and energy having to call the call centre and going through all that rigmarole of waiting for a new SIM card to come to my house! When I decide to upgrade my phone I definitely will be back! Great service, thank you so much!
• AC

  Amanda Cunningham

  Oct 18, 2025
  1.0
  I visited the Baldock Tesco Mobile store yesterday around lunchtime and left feeling incredibly frustrated, not with the service, but with the blatantly poor management and staffing on display. The store was busy, which is to be expected. The issue was that there was only one colleague, Emily, serving a long queue of customers. She was working incredibly hard, doing the job of multiple people, and deserves full credit for her efforts. The real problem was in the back corner of the store, where a colleague named Liv was sitting with who I assume was the manager. We watched as Liv eventually got up and went towards the front, only for another customer to ask her about a code. Her response was, "I'll be back in 5 minutes," before she walked off, leaving us all waiting. This was after a significant wait already. The gentleman who approached her gave up and left about 15 minutes later due to the poor service. It is completely unfair to have one staff member battling a queue while others are not contributing. A complete review of break schedules and work planning is desperately needed in this store. Furthermore, it was impossible to identify who the manager was. Shouldn't a manager be approachable and easily identifiable by a lanyard or uniform, especially during peak hours when their team is under clear pressure? My complaint isn't with Emily, who was a star, but with the management that allowed this situation to happen. I won't be returning to this store, and I would advise others to consider if their time is valued here. Contacted Customer Service on this issue, hopefully it'll be rectified sooner rather than later.
• AP

  Allison Preston

  Sep 21, 2020
  5.0
  My husband and myself both had a query with our Tesco mobile phones. We were assisted by Henry who fully sorted our query. Who was very helpful and polite, as all the phone shop staff are.

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