Cell Phone StoreCable & Satellite Television ServicesInternet Service ProviderWeb TVTelecommunications Service ProviderTesco Mobile
Mobile phone shop in Baldock within Tesco stores. Buy the latest pay monthly phones & SIM only deals on flexible contracts, pay as you go phones & no-contract SIMs. Staff are not on commission so you’ll get best advice.
Popped in for some advice for my sim that has an old number that I wanted to keep but was unsure as 3G is being switched off soon.
The shop was busy but I was acknowledged and happy to wait. I was looked after by Ellis and his colleague Andrew (who is new to the team!) and Ellis went above and beyond and actually did the SIM swap / change there and then saving me so much time and energy having to call the call centre and going through all that rigmarole of waiting for a new SIM card to come to my house!
When I decide to upgrade my phone I definitely will be back!
Great service, thank you so much!
AC
Amanda Cunningham
Oct 18, 2025
1.0
I visited the Baldock Tesco Mobile store yesterday around lunchtime and left feeling incredibly frustrated, not with the service, but with the blatantly poor management and staffing on display.
The store was busy, which is to be expected. The issue was that there was only one colleague, Emily, serving a long queue of customers. She was working incredibly hard, doing the job of multiple people, and deserves full credit for her efforts.
The real problem was in the back corner of the store, where a colleague named Liv was sitting with who I assume was the manager. We watched as Liv eventually got up and went towards the front, only for another customer to ask her about a code. Her response was, "I'll be back in 5 minutes," before she walked off, leaving us all waiting. This was after a significant wait already. The gentleman who approached her gave up and left about 15 minutes later due to the poor service.
It is completely unfair to have one staff member battling a queue while others are not contributing. A complete review of break schedules and work planning is desperately needed in this store.
Furthermore, it was impossible to identify who the manager was. Shouldn't a manager be approachable and easily identifiable by a lanyard or uniform, especially during peak hours when their team is under clear pressure?
My complaint isn't with Emily, who was a star, but with the management that allowed this situation to happen. I won't be returning to this store, and I would advise others to consider if their time is valued here.
Contacted Customer Service on this issue, hopefully it'll be rectified sooner rather than later.
AP
Allison Preston
Sep 21, 2020
5.0
My husband and myself both had a query with our Tesco mobile phones. We were assisted by Henry who fully sorted our query. Who was very helpful and polite, as all the phone shop staff are.
What types of mobile phones and deals does Tesco Mobile in Baldock offer?
Tesco Mobile in Baldock offers the latest pay monthly phones, SIM only deals on flexible contracts, pay as you go phones, and no-contract SIMs from brands like Apple, Samsung, Motorola, Alcatel, and Nokia.
Where is Tesco Mobile located in Baldock and what are its operating hours?
Tesco Mobile is located at 58 High Street, Baldock, Hertfordshire SG7 6BN. It is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 4:00 PM.
Does Tesco Mobile Baldock have wheelchair accessible entrances and what payment methods are accepted?
Yes, Tesco Mobile Baldock has wheelchair accessible entrances. They accept debit card payments and mobile NFC payments.
Can I get assistance from commission-free staff at Tesco Mobile in Baldock?
Yes, the staff at Tesco Mobile Baldock are not on commission, so you can expect unbiased and the best advice when choosing your mobile products and deals.
What are some nearby places I can visit before or after shopping at Tesco Mobile in Baldock?
Nearby places include Tesco Pharmacy for your health needs, Greggs for quick bakery treats, and Costa Coffee for a refreshing beverage.
Is there convenient parking or petrol stations near Tesco Mobile in Baldock?
Yes, Tesco Petrol Station is nearby for refueling, and there are car wash services like Waves Hand Car Wash Baldock and Waves Car Wash close by for vehicle care.
Where can I find travel-related services near Tesco Mobile in Baldock?
Nearby travel-related services include Tesco Travel Money for currency exchange and Virgin Holidays Travel & Tesco - Baldock for travel bookings.
What brands of mobile phones are available at Tesco Mobile, Baldock?
Tesco Mobile Baldock carries phones from well-known brands such as Apple, Samsung, Motorola, Alcatel, and Nokia.
Since when has Tesco Mobile been established in Baldock?
Tesco Mobile in Baldock has been established since 2003.
How can I contact Tesco Mobile Baldock or find more information online?
You can contact Tesco Mobile Baldock at +44 345 677 9024 or visit their website at https://stores.tescomobile.com/hertfordshire/baldock/58-high-street. They also have social media profiles on Facebook, Instagram, Twitter, TikTok, LinkedIn, and YouTube.
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