Apple Southampton

Reviews

• DK

  David Knowles

  2 days ago
  1.0
  Not sure where else to review how much I loathe iCloud and its awful security setup.
• SH

  Steve Handyside

  May 13, 2026
  1.0
  Visited this store to enquire the cost of a replacement screen for an iPad ,i was told it would cost £480, the next time i was in Southampton i took the iPad in for repair ,the tech guy confirmed the cost then said he needs to check the unit and i should wait .he returned a few minutes later for me to sign for the repair ,oh and also we have made a mistake with the price its now £950 . Hang on you checked the model number not once but twice and both times told me the price was £480 ,how has it more than doubled in five minutes, the only answer he could give was it just has . I live 35 miles away so thanks for waisting half my day apple . I called apple support and was told someone would come back to me ,but nothing. Apple You get 1 star for service ,1 star for not knowing your own products and 1 star for your staff in Southampton
• ED

  Evo Drains

  May 9, 2026
  1.0
  Very bad customer service. Wanted to buy Apple Watch, sign in for queue, waited nearly 30min till seen other customers who came after me being served. Going to Currys much better service!!!
• PC

  Paul Chuter

  May 4, 2026
  2.0
  Poor queuing system. Then booked in. Waited 30 mins to then be told what I was after was out of stock
• DS

  Denise Saunders

  Apr 21, 2026
  5.0
  I visited the West Quay Apple Store, with my nephew, on 20 April to purchase a replacement ipad. I would like to thank Dan who was extremely knowledgeable and informative, explained in a language I could understand and pointed out the difference in available iPads. He explained the process I would need to carry out when I got home, and I was easily able to follow his instructions. We both thought he was definitely Dan the Man!!! Thank you very much.

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