CeX

Reviews

• AA

  A A

  May 2, 2026
  1.0
  Horrible customer service, young lad cared more about his conversation with his colleagues than anything to do with me
• MG

  Mark Girvan

  Apr 21, 2026
  1.0
  I've bought all my phones and my families from cex for the past 5 years so I'd like to think I'm a valued customer. But this store takes the biscuit. Wouldn't let me look closely at the phones, wouldn't let me hold properly, treated like a thief and made to feel very uncomfortable. If they can't let you look at the goods they should not sell second hand products
• JC

  Joseph Chambers

  Apr 3, 2026
  5.0
  Bought several Wii games. Friendly staff. A fun browse.
• CH

  Chris Hawthorn

  Mar 14, 2026
  5.0
  After of months of searching for the right item, I finally found it! I called up and checked that it was there, but it sounded like someone else had their eye on it too. So I rushed down there and scooped it up as fast as I could. And thank goodness I did, as it sounds like I just about beat the other guy to it be a mere few minutes. I was still browsing in the store when I overheard a gentleman (while holding his child) screaming and shouting that after driving for over an hour and paying for parking that someone else had taken his item and was upset they wouldn’t compensate him with store credit. I was fortunate enough to walk out with a smile on my face, proudly holding my new purchase while thinking “that could have been me!”. Staff were amazing! Thank you! ;)
• KM

  Krasimir Manolov

  Mar 14, 2026
  1.0
  I am not happy at all with the service received at this CeX location. Drove an hour to get there for an item that can’t be delivered and is only available for store collection and I wanted to trade some items for it, and I told the staff there that I will be buying the item straight away I just need to trade items for it. I asked if they can reserve it until they are checking my items which I assumed was a normal thing. I was then told that it is not possible to reserve it and they can’t do anything about it and I have to risk it until they are checking the items. Well that item has been at that store for multiple weeks now (since I started researching it) and it of course sold in the 1 hour they were checking my items which was a “great” experience. No sorry no nothing, and they then asked do you still want the store credit for my items… Got the items back and not driving to a CeX ever again.

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