JM
Jonny Moore
Jul 27, 2026
We've used Novacool several times over the last six months and have been consistently impressed with their service. Most recently, we had an emergency breakdown on a Sunday afternoon. They responded quickly, attended site, diagnosed the issue, and got us back up and running without us losing any product. That level of responsiveness made a huge difference to our business.
Over the last six months, they've also provided invaluable advice on our cooling systems, helping us improve reliability, identify potential issues before they became problems, and make informed decisions about maintenance and upgrades. Their engineers are knowledgeable, professional, and always willing to explain the best solution.
I wouldn't hesitate to recommend Novacool to anyone looking for reliable cooling and refrigeration engineers and outstanding customer service.