Apple Braehead

Reviews

• JA

  Jacqui Andrew

  Jul 27, 2026
  1.0
  Went to Apple Braehead to upgrade my iPhone, plenty of staff chatting to each other but none seemed to be dealing with customers. Asked someone to help me and he took my name and said someone would be with me within 5 minutes. I was totally ignored for over 15 minutes. Not the service I expected from Apple. Left without being served!
• JT

  j t

  Jul 16, 2026
  1.0
  Second experience at Apple Braehead. First time I checked in at genius area and was forgotten about for over an hour with no one talking to me once. This time I was booked in to talk about my phone battery and was left sitting for 2 hours after checking in (checked in my the manager!) while the staff chatted to one another and ignored me again, the shop was not even busy, not one nearby member through to ask why I was there for so long. No apology once they noticed. £1300 brand new iPhone pro is 2 years 9 months old. I was told that my battery dropping over 1% a minute was my fault for using it. I mentioned that the financial ombudsman and which? Say flagship phones should last 4-6 years and that in Scotland I have 5 years under consumer rights for faulty products - which it clearly is. I was told I was wrong and it only counted if I had reported something to Apple in the first year and if I disagreed I can take it to the ombudsman. This is incorrect and defeats the point of a 5-year window and simply false if you research it. I was also told that I should have serviced my battery after a certain point but no response when I asked if I was notified of this or how I’m meant to know? Honestly awful experience, no apology for spending nearly 3h in the store in the end, hungry for my dinner and cancelled evening plans. Was told it was my fault my £1300 “professional” phone is overheating and dying instantly because I charged it too much. Was offered to replace battery for £100 (standard price) and left the store nearly crying and feeling deeply embarrassed. Not sure what is going on at this store to forget about someone twice for hours at a time on separate occasions. I literally have spent £10k on apple products and have never had such bad customer service in a store in my life. I would avoid this branch at all costs.
• FA

  Fakhir Al-Naeme

  Jul 8, 2026
  5.0
  Atiti was a wonderful person and very knowledgeable in Apple shop at Braehead shopping centre, helped me massively to solve a work email problem. Thank you Atiti
• GD

  GAMER DAN

  Jun 23, 2026
  1.0
  Time wasters! Asked for two phones to be looked at, was ensured that both phones were booked in, came back an hour later as requested and only one phone was booked in. Too many staff with not enough to do. You’d think with so many staff it would be a fast and efficient service but it’s quite the opposite. As you can expect, a lot of the products are also vastly overpriced but this is deemed acceptable because of the logo
• RR

  Rejin

  Jun 22, 2026
  1.0
  Here is a professional and factual review you could post: I had booked two appointments at the Apple Store in Braehead Shopping Centre: an Apple Watch training session at 12:00 pm and a Genius Bar appointment at 1:10 pm. Upon arrival, I was informed that my 12:00 pm session had been cancelled. Since I was visiting with my baby and already at the store, I politely asked whether my Genius Bar appointment could be moved to an earlier available slot. Unfortunately, the store manager, Stuart, was dismissive and unwilling to make any adjustment or explore possible options, despite the circumstances. I found his attitude to be rude and lacking empathy, which was disappointing given the level of customer service I have come to expect from Apple. While I understand that schedules can be busy and appointments may not always be flexible, a more considerate and customer-focused approach would have made a significant difference. Overall, this experience left me disappointed with the service I received. If you want the review to sound more firm and critical while remaining professional and avoiding emotional language, I can help with that as well.

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