CeX

Reviews

• AG

  allana Grigg

  Oct 5, 2026
  5.0
  James was so helpful and kind. Thank you so much!
• SK

  Sarah Kelly

  Oct 5, 2026
  5.0
  James was great! Helped my friend with everything they needed help with.
• SX

  Steve X

  Sep 24, 2026
  1.0
  I took delivery of a BeoPlay A8 purchased from CEX, Falkirk, on 2 September 2026, but upon delivery the 79cm-long box had clearly fallen apart and been crudely repaired with DHL tape; it remained open at both ends and in the middle. I immediately pointed this out to the DPD delivery driver and contacted CEX, explaining that the player had been inadequately placed in brown paper, with no proper protection, and that small items may also have been lost. Both curved speaker sections of the player were severely damaged - bent out of shape - and, although I cautiously connected the unit to the mains through a circuit breaker, it showed no sign of working beyond a flashing red light. Despite reporting the damage within hours of delivery, CEX has still not refunded me, over three weeks later. On 7 September, Alwin in 'Customer Support' told me that the matter required further investigation before a return & refund could be authorised, but the appropriate resolution is surely for CEX to apologise and immediately return my money. I have heard nothing more from CEX "Customer Support" since this date. I have been a loyal customer with CEX for many years, purchasing almost 300 items from the company and have spent many thousands of pounds, yet I have been treated extremely poorly and feel that so-called “Customer Support” has been made a mockery. I have therefore left a one-star review and placed a stop on the payment with my bank while this unacceptable situation continues. --------------------------------------------------- UPDATE 27.09.2026 Surprisingly, I received an email this morning from CEX concerning their shameful dealing with this situation, wholly caused by some other party. Don't forget, dear reader, that I am the injured party in all of this mess. So, what did CEX's email say? " I can confirm that your CeX account has been temporarily suspended because a chargeback has been raised while our investigation into the matter is ongoing. As part of this process, our team suspends the account from further use until a decision has been made and the investigation has concluded. " The above is an actual word-for-word quote from CEX Customer Support. Not only do they not bring the case to a conclusion, and apologise profusely, Alwin gave no further news about when this horrible situation will end. And neither did they inform me just what their intentions were going to be. So now, I am locked out of my CEX account and unable to retreive invoices as requested by my accountant. On 07.09.2026 Alwin, in CEX Customer Support, stated: "Please allow 2–3 days for the team to look into this, and I will get back to you as soon as I have a further update." It's now a day shy of three full weeks that Customer Support made this above comment to me. The "2-3 days" as was quoted, ended seventeen days' ago. And I am STILL waiting. A question for CEX: just how many days / weeks does it take to contact CEX, Falkirk, about how the MP3 player was packed for delivery... and how many days / weeks does it take to contact DPD about the package's delivery and any associated problems? The mind boggles.
• DB

  David Bowie

  Sep 7, 2026
  2.0
  Standing in line waiting to get served only me and one more person in shop getting served a worker asked me if I was alright I said yes I’m waiting to be served he said could you wait in queue…. There was a sign two foot behind me saying queue here I’d see point it it was busy
• BJ

  Bruce Jardine

  Aug 29, 2026
  5.0
  Staff are amazing and helped beyond. Definitely going back

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