Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Morgan was here to help us and he was fantastic he helped us buy an Apple
Watch and a iPad Air with accessories and he was very good at listening and giving us what’s best and talking about best he is the best Apple employee I have met!!! If could rate higher I would
MR
Mohammad T Rayhan
May 15, 2026
1.0
After checked in waited 1hr to seen by someone, hope they be more organise arranging appointments
SQ
Sabzi Qat
May 14, 2026
1.0
Initially we were welcomed by a very polite man who then booked a consultation to discuss the iPhone options. I was talking to my mother about the phones when the “consultant” CJ suddenly came and asked several times “do you need me? Do you need me or not?” As if we were meant to be waiting in silence. We didn’t even realise the consultation began. I asked what the difference was between the iPhone 16 and 17 pro camera and she said I could look it up myself on the screen, when I didn’t know how to react to her she said “I’ll do it for you”, awful and condescending and extremely unhelpful.
Apologies for the other staff for putting a 1 star but CJ was honestly made the experience terrible
LA
Lizzie Austin
May 14, 2026
1.0
Sarah was so rude to my elderly Nan, totally dismissive and left her In the middle of talking to her to talk to someone else. Quite honestly so upset for her. She travelled an hour to Apple to get proper support and advice and left distressed. How sad for our elderly people.
AR
Abu Sufian Riad
May 12, 2026
1.0
Very very bad customers service on store
Avoid this store
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Lakeside.
Does Apple Lakeside offer technical support services?
Yes, technical support is available at the Genius Bar inside Apple Lakeside.
What are the opening hours for Apple Lakeside?
Apple Lakeside is open Monday to Friday from 10:00 to 21:00, Saturday from 09:00 to 21:00, and Sunday from 11:00 to 17:00.
Is Apple Lakeside open on Christmas Day?
No, Apple Lakeside is closed on December 25th.
Can I buy Apple products online and pick them up in-store at Apple Lakeside?
Yes, Apple Lakeside offers in-store shopping, delivery, and in-store pickup services.
How can I contact Apple Lakeside?
You can contact Apple Lakeside by phone at +44 1708 717500 or by email at lakeside@apple.com.
Where is Apple Lakeside located?
Apple Lakeside is located in the Lakeside Shopping Centre, West Thurrock Way, Grays, Essex, RM20 2ZP, United Kingdom.
Are there nearby hair salons if I want to visit one before or after shopping at Apple Lakeside?
Yes, Toniandguylakesideofficial and Just Cuts are nearby hair salons you can visit before or after shopping at Apple Lakeside.
What entertainment options are near Apple Lakeside?
Nearby entertainment includes The Destination at Lakeside amusement park and Laserquestlakeside for fun activities.
Are there dining options close to Apple Lakeside?
Yes, you can find Thai Express, YO! Sushi, Subway, The Dinner Jacket, and Starbucks Coffee near Apple Lakeside for a variety of dining choices.
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