CeX

Reviews

• YM

  Younus Mohammad

  1 day ago
  4.0
  Went to CEX dagenham about 2 weeks ago and was helped by 2 employees named Timothy and Michael. They were really hardworking and kindly helped me find what I wanted to buy in the store. Really satisfied with their customer support.
• FF

  fvdfthbth fnbfgnfgn

  Jul 23, 2026
  4.0
  Rare items include: Some Bluetooth Portable Desktop Speakers for £45 perfect for a miniature bedroom rave. A Sega Saturn for £65 and a silver PSP for £155 approximately. These are my notes coming from customer who visit here yesterday. I'm sure nobody would pick it up before me.
• ST

  Spectrum Of Truth

  Jul 11, 2026
  1.0
  I've had a few problems with this specific cex at the heath way over the last few years. Cex is a franchise and it would seem the owner of this cex really does not care for their customers. I brought a headset from this shop a few years ago. Before I brought the headset I asked one the staff does this work on ps5 , as I couldn't find any information online about it. He assured me it would work, I asked him if this doesn't work can I get my money back(not a credit note!) he said yes there would be no problem if I brought it back straight away. Got home it did not work with the ps5. Took it back within 30 minutes, when I got back the man I spoke to previously decided to change what he had said to me 30 minutes prior ,And said I could only get a credit note . So this ,an blatantly lied to me +wanted to give him a slap for lying. Next time was a game I brought for my son and wouldn't play online and it was an online game only. They refused to change the game for me and instead offered to buy it from me for half the price I paid for it 2 hours ago. IF I WERE YOU I WOULD STAY FAR AWAY FROM THIS FRANCHISE OF CEX. Also checkout the amount of one star reviews , saying exactly the same problem...THEY DO NOT CARE ABOUT THEIR CUSTOMERS! AND STAY AWAY FROM BARKING AS WELL AS THEY ARE NOT ANY BETTER. Both shops do not care for their customers! Stop using these retailers that do not show us the respect as customers, because without us they are nothing. If you are wanting to use a decent Cex and can travel, Grays in Essex is excellent they are extremely nice and I have never had a problem with these guys.
• PT

  Peter Townsend

  May 13, 2026
  1.0
  Disgrace of a store, compulsive liars and unethical workers! Store sold a Guitar Hero for the PC in the store without the dongle! I informed customer services about this, and the store has repeatedly lied about a dongle being included in the sale of the item. The store have a duty of testing the item(s) they sell especially as they give five years warranty. Therefore, I don't understand how they've tested this item without a dongle when it requires one. Apparently, if a customer also checks an item, and makes the purchase, it's the customers fault - how bizarre. The store kept on accusing me of having the dongle within the box, and customer services are also useless. Furthermore, the week before they also had a Guitar Hero guitar for £18 for the PS4 which was also missing the dongle, and I as the 'customer' had to point this out to staff, who removed the guitar from sale in-store. They ensured me they would be able to get a dongle from their 'parts guy', and took my email so they could contact me when they received this. Guess what? Nothing happened. I would be very cautious when purchasing from this store, and also other Cex branches, as they seem to be taking in anything to be greedy for sales, and mislead customers. Customer services were made aware of this matter, but took no appropriate action, and only wanted to waste my time and travel costs by wanting me to return the item back to a store. Customer services do better, and ensure you help customers out, and check your CCTV before making any false accusations!
• DD

  Dan

  Apr 29, 2026
  1.0
  1 star is generous. Bought a 4k webcam, sold with non-genuine wire which I highlighted at point of sale but was brushed. Arrived at home, wire doesn't work on camera. Tested with wires I have at home and worked but not to full potential - only 1080p. Taken back to shop less than an hour after purchase, silly unknowledgeable "manager" tested and said working, but it wasn't because he didn't use USB 3.0 wire to achieve 4k quality. Refused to give adequate USB 3 wire and refused to give me refund to card. Agreed that he sold me a '4k' webcam but I can't use it in 4k because he won't give me a wire. Said it works for him at 1080p so it will be returned under unwanted goods and he will only give a credit voucher. I have a decade long career in IT and I can tell you this guy is far from the sharpest tool in the shed. Rude, power-tripped and attitude stinks. Will see you in small claims court soon if not resolved.