North Essex Tyres Ltd

Reviews

• HA

  Hanzla Arshad

  Oct 6, 2026
  1.0
  Rude behavior
• AI

  Ahs Ibi

  Sep 29, 2026
  1.0
  “Extremely disappointing experience and unacceptable customer service. I booked an appointment a week in advance given all the information, that my tyre it’s punctured and MOT expired so I asked if I could have both service booked on the same day as I can’t drive a car without an MOT!!! As a garage who provides the service as a customer I assume that they would take note of it! The order for the tyre has been given, on the appointment day I called shortly before arriving to confirm it as well. When I arrived, I simply let them know I was there for the tyre replacement and MOT. I also told them that the special KEY! for the wheel was in the boot. If they were unsure about what I wanted done first, they should have asked me, instead, they carried out the MOT first. The staff who conducted the MOT handed me 2 sheets FAILED and then PASSED. The vehicle was then FAILED because of the tyre ; but the reason which he has given me he said it benefits them not me because of the Failure they can show that the minor work for the vehicle has been repaired!!! So obviously I already knew that my tyres was ripped and that’s was a reason for asking him to order a new tyre. After MOT The tyre was subsequently changed and the vehicle was passed without any other issues. However, I am left with the recorded MOT failure in my vehicle history for their convenience! The garage was paid, but I am the one dealing with the consequences. When I questioned what happened, I was shouted at, spoken to rudely, and made to feel harassed, humiliated, and intimidated, including in front of other customers. There was also an incident involving someone presented as police she refused to give her identification! She made the situation even more uncomfortable. During the argument, I was told I would not be able to leave until I paid and threatened me to be arrested!!! Arrested !!! For their MISTAKE their ERROR! My car was lifted up with a device, making it impossible to move or drive away, and another car was parked behind mine, blocking me in. Being blocked in, watching my car raised while people looked on, made me feel humiliated and extremely intimidated. I was crying. What was most disappointing is that this could have been resolved so easily. A simple apology like, “I’m sorry, I should have asked you” would have gone a long way. I wasn’t asking for anything for free. I paid for a professional service and expected to be listened to and treated with respect. In future, if something is unclear, ask the customer before carrying out the work. This experience has damaged my trust, and I would not recommend this garage. Their explanation does not change what I personally experienced.
• HL

  Hacki Lak

  Sep 28, 2026
  1.0
  Just witnessed the manager doing wrong and taking advantage of a female customer. She came for a tyre change and then mot knowing exactly what she wanted and he did an mot, failed her for the booked tyre change and then replaced it, affecting the lady’s mot clean pass history. Held her hostage by blocking her car for over 45 minutes and was ignoring her when she wanted to pay. Thank god I witnessed how they scam and treat customers while waiting for my turn. Definitely DONT COME HERE IF YOU A FEMALE. They will scam you and hold you there by force keeping your car and wasting your time.
• CC

  Chanda

  Jul 18, 2026
  1.0
  He don't have good behavior with customers Silly man he is. Prefer not to go there
• MS

  Mark Smith

  Jun 25, 2026
  5.0
  Wrecked my tyre and put a spare on. Popped round to north Essex tyres and they gave me a quote and ordered a new one. Went back next morning and new tyre was fitted straight away while I waited. Excellent work ,professional and prompt so has to be 5 stars