CeX

Reviews

• DM

  Dylan McCaffrey

  4 days ago
  1.0
  Placed a rather expensive order which was dispatched from this store (Order No: 22220735), I was even assured by a customer support associate called Hamda that they checked the condition of my order and that it was sent in good cosmetic condition. I filmed myself opening this parcel upon its arrival, and to my lack of surprise, not only did they send me the WRONG ITEM, it was also in absolutely abhorrent condition. I was told two things. 1) That my last order was an, “isolated situation, and it is not reflective of the quality we aim to provide across our stock”, which I have proven is completely untrue. 2) That CeX do not dispatch games with broken or cracked cases, which I have also proven is untrue. I’m so glad I had the hindsight to thoroughly film myself opening this parcel from multiple angles otherwise I fear they’d attempt to scam me. Absolutely shameful and disappointing service from CeX and abhorrent quality control at their Lakeside store.
• AB

  Adans SAAD BOMFIM

  Jun 4, 2026
  1.0
  Preciso que entrem em contato , por ser por aqui , estou com um produto com defeito . Obrigado
• LE

  Lara Elwahsh

  Jun 2, 2026
  5.0
  Great staff
• GH

  George Howell

  May 24, 2026
  1.0
  Terrible customer service I took in a n64 boxed to sell it was working perfectly fine when I took it in the I drop it off then I get a call saying the whole console is dead but when receiving the console they said the light come on and it could of been there tv Bunch of time wasting the guy who check the console also starting pulling on the bit where the game go in quite hard Oh yeah, this is CEX like Sally. It just got in the N 64 console and the other accessories that you put in with us. So unfortunate news, I'm afraid, we wouldn't actually be able to take the console itself. Um, not sure if it's an issue with the video port or the entire console. It's just a dead unit, um but we've tried about 4 different cartridges, uh 2 video cables from spare ones that we have in the store. Um as well as 2 different video adaptors. And we've also tried um an analogue collect um connection as well as a scar connection. We cannot get any video out of the console at all. It just seems to be completely dead. So you won't be able to take that one, I'm afraid. Uh, we can still take the Pokemon Stadium and the other 3 games, uh, none of those have changed price or grading. Um so they will still be the same as you were quoted. For those 4 that we can take, you'll be looking at £59 60 on a voucher. I'll probably try to call you later today or at some point tomorrow if you can't reach you. Um, we won't process anything until we can actually get a hold of you, confirm that you do want to sell those, uh, but as for the items that we can't take, we'll set those aside, uh, go up to 2 weeks to collect those before you consider those abandoned. Yeah, just look out for another call, either later today or tomorrow, will be from a withheld number, so I know caller ID number like this one. We'll get those processed or set aside for you. Thank you. This is what the said about my apparent dead console but then when I went in said the light was on Never go in there bunch of Time waster
• JA

  J Ahmed

  Apr 27, 2026
  4.0
  The service is good and the store is open till later till 9pm most days except for Sunday!because located in a shopping centre, which is also good for parking.

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