CeX

Reviews

• JH

  Julian Hughes

  May 6, 2026
  1.0
  Long wait to get served and then they assume you're a thief. To look at an item you have to stand in a particular place, no headwear, while staff member stands 18 inches away facing you, between you & the door, like you might just grab something & run. Insane. What a low, low level of courtesy and service. Guess what? I didn't steal anything and I won't be buying from CEX either. A creepy & unpleasant experience. Also very foolish policy as if someone is mad/bad/violent you do not trap them by putting yourself between them & the exit *unless* you're a cop or trained security staff.
• MU

  Matt UK

  Apr 8, 2026
  5.0
  Always a good experience, when items have been rejected for purchase it's always been for a good reason . The extension of the warranty to 5 years really helped out recently. No quibble just a bit of back and forth to a shop. My first port or call for any electronics these days
• FL

  Fafa Lopa

  Apr 6, 2026
  1.0
  I went in to sell my iPhone, which was in mint condition, original box, unused charging cable, and visually confirmed as Grade A by the staff member during the initial check. There was no hesitation: he said it was spotless. After their half‑hour testing, I returned to collect the final result. Suddenly, the phone had been downgraded to Grade B because of a “tiny scratch between the speakers.” When I asked to see it, the tester came out and openly admitted I would need a MAGNIFYING glass to spot it. That alone tells you everything. This so‑called “scratch” is completely invisible to the naked eye. It could easily be a manufacturing mark, but they refused to consider that. Instead, they dropped the price significantly based on something no normal person could ever see. The whole thing felt like a complete rip‑off. I left feeling disappointed, and frankly suspicious, especially after the initial Grade A assessment was changed behind the scenes. I won’t be using CeX again, and I strongly advise others to be extremely cautious. If they’re downgrading phones based on marks you literally cannot see, then the system is broken. I wouldn't be surprised they wanted the phone for themselves.
• JL

  jason lax

  Feb 8, 2026
  1.0
  Everything is over priced
• RH

  Rachel Hylton

  Jan 19, 2026
  1.0
  Awful experience.... Cex is there to merely rip off customers....prices are unfair...Cex NEEDS to do BETTER. They buy our used merchandise for pennies then sell at an overpriced rate.... Also knocking down prices SIGNIFICANTLY if you dont bring the charger or barcode has faded or peeled off. When the authenicity of merchandise can be verified in other ways....TOTAL RIP OFF no wonder most of their stores are always empty.

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