I ordered heating oil from this company over two weeks ago they gladly took my money and there was no mention of delivery problems at the time a day later after delivery date I'm still waiting for oil after contacting them all I could get was live chat all they did was blame the high demand and the pandemic, my oil is low now and the heating engineers told me not to let it go empty I have no idea when I will get my oil so have to be careful, I was asked if I had run out of oil or if there is anyone vulnerable or any children at the location I assume I won't be getting the delivery today either.
Very poor service I'm afraid I will be going elsewhere next time.
RC
Rachel Craven
Jun 29, 2017
1.0
was told I'd be getting oil on Tuesday. Cancelled plans just to stay in to pay the driver but they didn't bother turning up. No phone call or explanation. Wednesday I had a call to say I'd be getting oil on Thursday but lo and behold I still have no oil. Once again no explanation or phone call to say they wouldn't be delivering. Awful service, moody staff
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