CeX

Reviews

• RP

  Ravi Shankar Patro

  Sep 4, 2026
  1.0
  I am absolutely furious with this experience. I bought a laptop from CEX for £267 because I thought I was getting decent value for money and something my son could use for the next 2–3 years. I gave it to him as a gift. THREE DAYS later, the screen started flickering. Three bloody days. So instead of enjoying the laptop I bought him, my son came back to me frustrated, showing me that the screen was already faulty. I then had to take the laptop back to CEX and waste more of my time dealing with a problem that should never have happened in the first place. What really pissed me off was standing there listening to staff talking about how I bought it online and how it had come from another store, as if the important issue was which CEX store was responsible. I honestly do not care. I bought from CEX. CEX sold me a faulty laptop. Don't stand in front of me discussing which store it came from and trying to distance yourselves from the problem. To a customer, it's one company. I shouldn't have to care whether it was your store, a Yorkshire store, or any other bloody store. I asked whether things like this commonly happen. I was then told how good their particular store was and that they hardly ever saw things like this. And that's exactly when I said: But this is CEX, right? Because apparently I'm now supposed to believe that one CEX store is wonderful while another one can send out a laptop that starts failing within three days. Yes, I got a refund. And frankly, that is the absolute bare minimum. Please don't act as though giving me my £267 back means everything is suddenly fine and I should walk away happy. It is not fine. I now have to start the entire bloody process again: research another laptop, find one, worry about whether it's reliable, buy it, give it to my son, and hope I don't end up back in the same store a few days later. The refund does not give me back my time. It does not undo the frustration. And it certainly does not undo the embarrassment of giving my son a gift that became faulty almost immediately. I went to CEX because I thought I was making a sensible, value-for-money purchase. Instead, within three days, I was back in the shop returning a faulty laptop. So yes, you refunded me. Congratulations for doing what you were supposed to do. That doesn't make this a good customer experience. Right now, I am seriously questioning whether buying another laptop from CEX is worth the risk and hassle. Update: I appreciate the owner's response and acknowledgement of the inconvenience. I genuinely hope CEX also takes something from the store-level customer service experience; when a frustrated customer is standing in front of you, the focus should be on helping them, rather than discussing which store is responsible. You don't often get customers who take the time to explain exactly what went wrong and how you could improve the service; hopefully this feedback is useful.
• BF

  Brendan Fullen

  Aug 11, 2026
  1.0
  I went to cex till sell a hp lap top I priced it on there website i put in all the right information on the item and got a set price I went into there store and was told to come back at five and when i returned the the lap top cleared there checks and price was already calculated and loged on to there system and the woman give me a price £7 pounds short of whats on the website and she then went onto there wedsite and checked the price and then sayed to me they over payed me £7 I sayed that not wright and the woman sayed i most of got the wrong laptop price and I sayed no I put in the correct info on line then this other man jumped in and say oh sorry he was on his lunch break and come back on the floor and updated the price on line and cut an other £7 off after the woman made her final price and was loged onto there system So in the end up cex cut me short of £14 from what was on there website in the first place. I really do not like how they treat customers who speak up and correct them on their job I was told if I dont like it go. They knew they had me locked in as I all ready sold the ps4 games at start of ps4 and laptop checks. I get they are a business but cex remember treat your customers with respect With out us yous wouldn't have a job in the first place.
• CL

  Chris Los

  Jul 21, 2026
  5.0
  Absolute lifesavers. Needed a 3ds cord. Paid £1. My device charger would not work here even with an adapter...
• CA

  Carley Adair

  Jul 18, 2026
  4.0
  A good selection. It's smaller now though but so good deals .
• MT

  Mushtaq Talip

  Jul 14, 2026
  5.0
  ممتاز والعاملين ودودون وتعاملهم جداً لطيف وسلس

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