Holywood Service Station Ltd

Reviews

• AM

  Andrew Mechan

  Aug 8, 2026
  5.0
  Many thanks to Gordon and the team a perfect transaction on my new bike always made welcome look forward to next visit Andy
• TT

  togiduck

  Jul 15, 2026
  4.0
  Cheap bikes
• MG

  Mark Graham

  Jul 7, 2026
  5.0
  Purchased a bike from the guys at HSS Little over a year ago and was more than pleased with the service I got. Delivered the bike on time and was an effortless process, Kept me updated and informed all the way through. Decided i want a new bike now and have spoken with the guys and they have advised me on the most suitable bikes for what I plan to do and the staff seem really knowledgeable and friendly. Going this weekend to try a couple of demonstrators to make up my mind and feel confident that I will be looked after again. Cannot fault the team at HSS at all.
• TF

  tdc - forever

  Jul 5, 2026
  1.0
  2nd July 2026 got a voice-mail confirming delivery of my 34 mile warranty repaired motorcycle for 2pm-3pm that day, which was three days earlier than expected. The same day at 3:20pm I called and informed them I would be going to the shop for five minutes and to confirm the driver has my contact details (incase he turns up whilst not home). The dealer confirms driver has my details, during which I said I need to leave for work at 5pm for my night shift. The dealer said he will be at your's well before then. The same day at 5:35pm the driver called me and said I am delayed and in Carlisle (20 minutes from my home) I replied I am in work and approx 20 miles away. I infomed the driver of the earlier conversation i had with the garage. The driver said "we want be in Carlisle for another 3/4 weeks". I replied "keep the bike", by the time he would have delivered the bike it would be 3 hrs behind schedule !!! If the garage was honest with me i would have refused delivery due to work commitments. By the way, the dealer that supplied the bike, not this one is paying this dealer to deliver it to me, therefore no cost for this dealer. Furthermore I received no communication from the dealer that they were delayed. It has since come to light the driver is the owner of the garage. The dealer (son of owner) called me at 6:05pm saying the driver was delayed due to traffic and unforeseen circumstances !! and that the driver was very upset at how I spoke with him, during the conversation the dealer informs me that the driver is his father. I don't know about you, if my father was driving a van and was 3 hours behind schedule I'd be calling him to make sure he's ok, and to inform their customers of his revised time table. No so. The dealer then threatened me with "I have one week to collect my bike after that I will be charged storage". Unbelievable. The following day I call the dealer to arrange collect for Sat 4th Jul 2026, the journey consists of 10 mile bus to Carlisle, a train to Dumfries and a further bus to the dealer. I informed the dealer of my travel arrangements and I was at the dealership on time. Take note !! Given the very poor customer service along with the threatening behaviour I will not recommend, return to or buy anything again from this dealer. They have absolutely no idea about customer care/service. Clearly Mickey Mouse outfit. Very poor organisation.
• TT

  TheACE1300

  May 27, 2026
  5.0
  Great Dealership,great staff and very very good motorcycle deals .