Apple Plymouth

Reviews

• PN

  Peter Newman

  today
  5.0
  Visited the Plymouth Apple Store around 10am on Friday, 9 October, and received outstanding customer service from Beth. She was incredibly helpful, knowledgeable and patient, taking the time to explain the differences between the latest iPhone models, demonstrate the new AI and camera features, and ask thoughtful questions to help me find the right phone for my wife. The level of service genuinely impressed me. Thank you Beth
• CK

  Cameron Kellow

  Sep 10, 2026
  2.0
  Unfortunately, my experience hasn’t been great. The charging port on my iPhone 17 Pro suddenly stopped working. After having the phone “force reset,” it appeared to work again, but just a few hours later it stopped charging altogether. Wireless charging was the only option that continued to work. The following morning, Apple took the phone in for inspection and provided me with a loaner phone while mine was sent to their depot. I was then told that “No trouble was found.” and the phone was returned to me. However, less than three hours after getting my phone back, setting it up again and putting it on charge, the exact same issue happened, the charging port stopped working again. I’m extremely disappointed that the issue wasn’t identified or resolved during the inspection, especially as it reoccurred almost immediately after the phone was returned. I would expect much better from Apple, particularly with a relatively new and expensive device.
• DD

  Daisy Dougan

  Sep 9, 2026
  5.0
  Mo gave amazing customer service while I was on the phone to him for an hour trying to disconnect and create a new apple account and iCloud. He was kind and patient as well as super helpful
• DH

  Diana Hillman

  Aug 28, 2026
  5.0
  I came into the store twice this month. I had a great experience with both John on the 19th and Eden on 20th August 2026. I was having difficulty with firstly, my Apple laptop, as it was not communicating with my new iPhone. Problem was solved very quickly, by John, and secondly with my iPhone which was quick rectified by Eden. Thank you, for your excellent customer care and attention. Diana Hillman
• NT

  Nigel Taylor

  Aug 9, 2026
  1.0
  I'm sure they do everything humanly possible to keep you in the store for as long as possible. A simple pick up, which should be in and out within 5 mins at the longest will take you at least 30 mins or longer, even though they have staff stood around at the front of the shop doing nothing apart from processing their next victim.