Three

Reviews

• DS

  Djane Stella

  Sep 24, 2026
  1.0
  Honestly if I could leave minus stars I would! I went into the store this morning after speaking with customer service over the phone. I was refused to speak with a manager despite being in the store for around 30 minutes and I saw the manager who was not on the phone. I was lied to twice by a male staff member, he kept making excuses and at no point did he offer any resolution to a problem they caused. I then left the store and was told to call back later on, I call back 4 hours later and nobody answers the phone despite me trying 8 different times. Honestly cannot believe how bad I was treated.
• SR

  Saima Raj

  Sep 1, 2026
  1.0
  Very disappointed with the customer service. I was charged for not returning a device, even though I had already sent the device back. After contacting the company, my account was put into credit, so the money was clearly showing on my account. However, I was then told that they could not refund the credit to me. I find this extremely frustrating and unfair. I returned the device, was wrongly charged, and then, even after the amount was credited to my account, I was unable to get my money back. The way this situation was handled has been very disappointing. I expected better customer service and a straightforward resolution. Unfortunately, I would not recommend this company based on my experience.
• NB

  Nigel Buck

  May 10, 2026
  4.0
  Helpful staff who managed to get my issue sorted quickly
• BB

  Blake

  Feb 8, 2026
  1.0
  One of the most laughably incompetent and dishonest experiences I’ve ever had with a company, it’s almost beyond belief. I switched a family member over to a Three business plan for his number that was already on a consumer plan after being promised by the in-store employee (after he put some effort in to convince me) to switch the number over, telling me that the roaming on the plan would continue, and in his own words that “he would make sure it’s all sorted” and that it would be the exact same plan but cheaper. Lo and behold the roaming did not continue. I contacted Three online immediately and was repeatedly told to go in-store, then I went into the store and got told to go online, so basically I was sent on an goose chase, and then when I tried online again they said they can’t do anything and was told to go in store AGAIN which is ridiculous. So still no resolution. I later returned to store again a week or two ago and they started saying I should pay if I want roaming, and refused to take responsibility and said there was nothing they could do, even though they blatantly lied and I received next to no help. After a good twenty minutes of trying to get them to understand the concept of lying to customers being bad, they agreed to give me a “solution” - a 1 month SIM card topped up with 12gb of roaming data, which is the only reason it’s not 1 star. This solution is only good for one holiday though, and also means I need to swap sims and hand out the new number which is a huge pain. Not to mention 12gb is on the lower side for what I would use abroad. Before we left the guy said he will have a word with the liar that promised the roaming. Never heard a word since! Considering I’ve been a loyal customer for the best part of 20 years (probably even more than that but I don’t keep count anymore) and have multiple numbers that I pay for with them, this is an absolutely crude and ridiculous way to treat a customer, I’m still quite shocked at how bad they handled this, even with companies like Amazon who have equally shady practices I’ve always gotten a solution to my problem eventually. Please stay away from this company, as when something goes wrong you probably aren’t going to get any help.
• DK

  Doug Kyle

  Feb 6, 2019
  4.0
  Very friendly and knowledgeable

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