Apple Grand Arcade

Reviews

• RR

  REZ REZ

  May 10, 2026
  1.0
  Scam all apple stores are scammers. Do not buy additional services from them. Because when the time comes to use that warranty or guarantee they go well beyond their way to make sure they will NOT provide the service. I bought Belkin screen protector from them. I was told at the time I can take my phone to any branch and they replace it for me free of charge and life time wars with it but walked into this store to do that and spoke to manager RASH who said otherwise and I found that must pay a £10 postage fee. I was told it’s not their problem and it’s new to them also and I just take this up with Belkin. They sell you a product and lie about it. Scam scam scam scam to the highest level.
• MX

  Mandy X

  May 1, 2026
  5.0
  I had help from all the staff and they were lovely. Charlie was so helpful. She spent nearly 3 hours getting me a phone that I could use while my phone gets fixed. Such a lovely and knowledgeable member of staff. They are lucky to have her working for them.
• DD

  dissmash_reviews

  Apr 24, 2026
  5.0
  Staff were very friendly when i was buying my apple watch.
• SZ

  sally zahran

  Apr 17, 2026
  1.0
  Avoid this place. I bought a new IPhone last year and 1 month later it started switching off suddenly. When I went to the so called Genius Bar, they said there was no problem but the software needs to be reinstalled. They did that and the problem persisted. I went back and they refused to replace it saying that as I’m on finance they have to try to repair 3 times before the new phone can be replaced. Naturally, I just ignored them and called Apple support who just replaced the new phone. This was a new 1 month old phone and I had apple care so no reason to refuse to replace it. I then bought a new IPad with magic key board. The cover material started to show tears after less than a year. When I went again to the so called Genius Bar, they said this is normal tear and wear and that probably some kind of sharp instrument caused the tear. I again called Apple support and they said they will replace it and that they’re aware of this problem. I also realised that they set Apple care for my IPad even though I told them not to. They did it in a way that showed on my subscriptions that I need the set up to be done so It didn’t look to be active but actually it was charging me monthly. Buy from somewhere else and call apple support if you have a problem. Be careful that they don’t set up subscriptions for you that you haven’t requested.
• OA

  O A

  Apr 10, 2026
  1.0
  I have been a loyal Apple customer since 2014 and, until recently, had never experienced poor customer service. However, my visit on Tuesday, April 7, 2026 at 14:40 was by far the worst experience I have had with Apple. I purchased AirPods 4 on December 5, 2025. After a few weeks, I began experiencing an intermittent connectivity issue: whenever I was on a phone or video call while walking, the connection would repeatedly drop and reconnect. Notably, this problem only occurred while in motion. I first visited the Apple Store at Grand Arcade on Friday, March 13, 2026 at 14:00. I was assisted by Bernard, who was professional, helpful, and resolved the issue at the time. Unfortunately, the problem returned a few days later. I booked a second appointment on Tuesday, March 24, 2026 at 13:45 with Kelvin. He replaced the AirPods (but not the case), and the issue appeared resolved for nearly two weeks before reoccurring. My third appointment, on Tuesday, April 7, 2026 at 14:40, was where the experience deteriorated significantly. I was assisted by Steven, and from the outset, his approach was dismissive and unhelpful. Despite the full history of the issue being clearly documented in the system, instead of focusing on resolving the problem, he lectured me about Apple’s technology and frequencies. He refused to consider replacing the AirPods, even though I had not requested a replacement, I simply wanted the issue properly diagnosed and resolved. Rather than offering constructive solutions or exploring possible causes, he suggested I test the AirPods with another device, implying the fault lay with me. As a customer, this was both frustrating and inappropriate. His attitude made me feel as though I was attempting to exploit the system for replacements, which was not the case. The interaction ultimately left me feeling dismissed and cornered into requesting a refund, as no alternative solutions were meaningfully discussed. Fortunately, the situation improved when the manager, Rashpal, intervened. She handled the situation professionally, calmly, and with genuine concern. She took the time to reassess the issue, offered clear options, and arranged for a technician to further investigate. Both Rashpal and the technician demonstrated excellent customer service and professionalism, ultimately replacing the full AirPods set. However, the issue occurred again later that same day (April 7). As a result, I returned to the store on April 8, 2026 at 14:15 and requested a refund. In summary, Bernard, Kelvin, Rashpal, and the technician all provided professional, courteous, and helpful service. Unfortunately, Steven’s conduct was unprofessional, dismissive, and left a lasting negative impression. It was the worst customer service experience I have had with Apple.

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