CeX

Reviews

• BM

  Ben Mehew

  Sep 7, 2026
  3.0
  The price they offered me was low but I took it because by the time I've gone somewhere else, I've spent time and money getting there so what's the point.
• AJ

  Arty James

  Sep 6, 2026
  2.0
  Just rubbish customer service. Walked in to purchase a second hand firestick. Stood waiting for 10 min only me and one other customer. In the back can see a young girl with the darkest hair shadow leaning against the wall looking at her nails. After the ten min she finally comes up to us says hey. Not a smile throughout. Just be happy to have a job and customer service has died. Her explanation of the product gave her an extra star. However management should be on top of this.
• JH

  Jasmine Hunt

  Sep 5, 2026
  1.0
  DO NOT use this company or any Webuy or CEX branch stores. Their customer service is absolutely awful. Saquib, has terrible customer service skills, can’t even read their own emails and accused me of not following procedure! I bought a console in store, and they didn’t put the wires in the bag! All wrapped up so had no idea till I took the 1.5 hr trip home, on my birthday to find no wires so console rendered useless. Offered me £5 in store voucher. It cost me nearly £100 in fuel, ruined my birthday then I couldn’t call the store due to them having no number anymore, and Saquib then told me I shouldn’t have gone back to the store to get it resolved and waited for him to reply to me via email?? It took him 5 days to investigate!! He won’t pass me to management or anyone else, hasn’t apologised for the poor way this was dealt with and won’t take any responsibility on the company’s behalf for the fact that this was a lot of money (near £200) in store for my birthday on that date and it was totally ruined!! I’m having to resort to posting as they will not deal with this correctly. Well, I await to hear with a more appropriate resolution and apology CEX!
• SM

  Sian Murphy

  Aug 28, 2026
  1.0
  Really bad service we were waiting for 20 minutes before someone severed us. Multiple employees walked passed us and didn’t help or look at us. Terrible staff.
• AS

  Anthony Steele

  Aug 18, 2026
  2.0
  Can be a rip off on some items