Apple Milton Keynes

Reviews

• SH

  simon hel

  today
  1.0
  I bought a iPhone 17 pro Max. I was advised to get the screen protector as it comes with a warranty where you can replace it maybe times but trying to replace it through your company they use is Long winded as they keep saying they don’t have any in stock. I even went back to the store to complain and they offered no solution but to complain to the third-party. I think this has given me the push That I needed to stop buying Apple products.
• PL

  Proper Barbers, Hair and Beauty Ltd

  5 days ago
  1.0
  Dear Apple Customer Relations, I am writing to formally complain regarding both the failure of my iPhone 16 and the level of customer service I have experienced despite paying for AppleCare. My iPhone 16 is only two years old and has unexpectedly failed completely. Considering the premium price of Apple products, this is not something I would reasonably expect from a device of this standard and age. One of the reasons I chose Apple, and continue paying for AppleCare, is because of the reputation for reliability, quality, and professional customer support. I attended the Apple Store on Monday and was advised that the required replacement part would arrive by Tuesday. Based on this information, I took an unpaid day off work as I rely heavily on my phone for both business and personal use. However, I received no call, message, or update whatsoever from Apple. I then called again and was informed that the part would instead arrive on Thursday. As a result, I have now taken further unpaid time off work today to attend my appointment, only for the experience to become even more frustrating. When I arrived today, I was simply told to sit down and wait. Nobody had informed me during my earlier phone call that I would need my Apple ID password for the appointment. I keep this written down securely at home and did not know it off by heart. Instead of helping me properly or allowing me a moment to retrieve or recover the information calmly, I was repeatedly told to enter it. Because of the pressure and confusion, I entered the wrong password and have now been locked out, meaning I am forced to sit here for another hour waiting to be seen again. On top of this, I will still then need to wait additional hours for the repair itself to be completed. This entire process has caused significant inconvenience, stress, wasted time, and financial loss due to missed work. I am extremely disappointed by the lack of communication, organisation, empathy, and professionalism throughout this experience. At no point has anybody clearly explained what would be required for the appointment, what to expect, or how long the process would realistically take, despite me proactively calling beforehand to ensure I was prepared. The atmosphere and customer service in store today has also felt incredibly poor. Staff appeared disengaged, and nobody has made any genuine effort to assist, guide, or reassure me throughout the process. For a company positioned as a premium global brand, and for a customer actively paying for AppleCare, this level of service is unacceptable. I would appreciate: * An immediate update regarding my repair * A formal explanation regarding the lack of communication and poor handling of this situation * Appropriate compensation or goodwill in recognition of the inconvenience, wasted time, and loss of earnings this situation has caused I hope this matter can now be resolved professionally and promptly. Kind regards, Georgia Herbert
• AA

  Alex

  May 18, 2026
  1.0
  A person who sold me was amazing, helped me a lot, explained me everything and answered all the questions. I was thinking to switch from Samsung to apple. I really liked apple phone products, phone, laptop PC and more expensive tablets. All the family is using samsung from phone to Air conditioning. Unfortunately, I don't remember the name of a black guy who explained my son how to do comics with apple. A man was amazing, kind and so helpful. Both are really nice people. After I paid the money, everything went upside down and I was sent into the dark shame shadow of installation team. Both people were arrogant and unskilled. They didn't know how to transfer data from my Samsung into Apple tablet. They said it is impossible. Whereas my colleagues changed exactly the same phone galaxy S24 to iPhone. They literally told me It is your tablet do whatever you like, install it yourself blamed a nice guy who sold me the tablet and repeated to them my words that I haven't had apple products before and needed a help. Obviously, they used another words, but the same meaning. Will never get back to that shop. Installation team has no manners and customer skills at all. All the customers around the table looked as "happy as I was". People from another tables looked really happy. I looked review on Google map from that shop and 3.5 stars make sense to me now.
• OM

  Omar Mannan

  May 5, 2026
  5.0
  They gave me an honest and informed service. I didn’t know the body of a phone was called an enclosure. My phone was badly scratched and bent and a replacement was offered as an alternative.
• CC

  Caroline Campion

  Apr 28, 2026
  1.0
  Greeted nicely, but from then on I felt like I was on a conveyor belt. No personal service. I could have been talking to an AI thing! All seemed scripted and not really listened to. Had to ask 3 times to actually see the phone I wanted to buy. Just pushing to sell… and quick. I was told by Apple I could get my phone set up & everything transferred in store. But no. I was told I could easily do this at home. All the assistant was interested in was getting a sale. As an older person, I was disappointed not to have received a more understanding and helpful experience. May as well order online as there’s no advantages to going in store.