Browns Trade Works Ltd

Reviews

• TR

  Tim R

  Aug 24, 2026
  5.0
  We recently had a brilliant experience with Browns Trade Works with our total bathroom renovation. We lived in London and needed a reliable bathroom fitter for our Cheltenham property who we could trust to work completely unsupervised. We were initially apprehensive when we selected Matt and his team but those worries soon disappeared when we found them all to be polite, professional and above all else respectful of us and our home. Eldrin was patient with us when we had queries about the quote and took the time to break down the costs (which were very reasonable). Communication was without a doubt the best we’ve had with any other tradesman and Matt ensured we were routinely updated with photos/videos and included in the design decisions which really put our mind at ease. I can be quite picky myself so it was a relief to find Matt more of a perfectionist than I am, ensuring everything aligned nicely and taking care to make everything perfect. When we moved in, our movers announced on the day they would not be plumbing in our washing machine but Matt saved the day by doing it for us without hesitation. What a star! A minor issue with a cracked tile was corrected immediately without any fuss. Rob deserves a particular shout out for going above and beyond for us. We would not hesitate to use them again and have already recommended them to friends and family. Thank you so much Matt and team!
• JM

  Jenna Macey

  Aug 20, 2026
  5.0
  Matthew helped us secure a new boiler after ours was condemned. Quote was quick and installation just days after. Working well and left it looking clean and tidy. Brilliant customer service from start to finish ⭐️⭐️⭐️⭐️⭐️
• AH

  Alison Hill

  Jul 23, 2026
  5.0
  Matt and his team were extremely professional, brilliantly organised, skilful, friendly, reliable and flexible to our needs. Communication was outstanding throughout the process of completely refitting our bathroom. No issues too big to overcome. We would highly recommend Matt and his team to anyone. Thank you so much Matt. The waste collecting company commented at how neat and tidy the waste had been left for collection too!
• DD

  djhammer50

  May 12, 2026
  5.0
  Very good workmanship & all where very professional
• PM

  Peter McIntyre

  Apr 30, 2026
  5.0
  Bathroom is a delight We live in a terrace house where we inherited a noisy and unpleasant macerator with erratic pipework under the flooring. The bathroom was at the front while sewers run at the back. The shower, bath and toilet needed replacement. Our surveyor recommended moving the bathroom to the rear of the house. After a year we agreed. We ordered a new bathroom through Wickes and they proposed Matthew Brown Plumbing and Heating as installer. Browns carried out the work in March 2026. The upside. We have an excellent new bathroom which makes life much more enjoyable. The quality of the work is excellent and the work was done on time. Browns arrived when they said they would and finished a couple of days earlier than scheduled. Matthew worked on this project himself and he and his team were professional, well organised, neat and a pleasure to have working in the house. Since completion, a plumber and an electrician working on another job have spontaneously commented on the quality of the work they have seen when they lifted floorboards. So would we use Browns again? Definitely yes. The downside? The split between Wickes and installer made project management difficult. There was a huge (50%) difference in cost between the original Wickes estimate and the final cost, mostly due to installation. When we saw the final Browns estimates for installation, we almost cancelled the job and had some frank exchanges with Matthew and his quantity surveyor, Eldrin. Wickes says Browns are expensive; Browns say Wickes failed to specify enough materials for the job (a big difference when installing copper piping). We do not have the technical knowledge to call this but there were some slip ups by Wickes. Our view is that the higher cost paid off in terms of workmanship. Browns convinced us to carry on, were adept at problem solving, and now have a bathroom that we use every day with joy. Browns were upfront and gave detailed costings which proved to be accurate. We paid more than we were hoping to pay, but we did know what we would be charged before work began. Would we go with Browns again? Yes we would.