Apple Cribbs Causeway

Reviews

• CC

  Chicos

  Jun 14, 2026
  3.0
  Travelled all the way here to check out Studio Display - how it performed with videos. The staff didn’t know how to get the video working because it required some account set up. After about 20-30 minutes and getting their shop manager involved, we finally got it working. But even then the guy advising me didn’t know much about its performance abilities. It was quite disappointing considering the brand and the price premium.
• NT

  Natalie Tams

  Jun 13, 2026
  5.0
  I had a great experience in Apple Cribbs Causeway today. Napolis and Benny were incredibly helpful and knowledgeable. Napolis took the time to go through everything thoroughly which I really appreciate. The two apple support team members who helped me set up my phone were also great (I’m so sorry I don’t remember their names). I will definitely be shopping here again.
• RO

  Rosemary oconnor

  May 31, 2026
  5.0
  I have to praise Jammal and Marcus, who helped me with my phone repair. Jammal was exceptionally patient and in my opinion is the best person there! I’ve had trouble lately with my 9 month (10 now) phone not working. I was told after a lot of backwards and forwards last time, that the repair they did would make it as good as new. A few weeks later, pretty much the same problem again. Jammal ( and Marcus) have sorted it and were so lovely as well. Thank you 🙏
• RW

  Ross Williams

  May 27, 2026
  1.0
  Go to a trusted third party for a battery replacement you'll save £25. I took my 6 year old iphone SE in yesterday and they opened it up and closed it again (without water sealing it) and told me evidence of liquid meant they couldn't replace the depleted battery. Ultimately, they will find a dozen ways to sell you a £1k phone instead of fixing your perfectly good one...
• JJ

  Jo Janes

  May 18, 2026
  3.0
  What used to be a pleasant customer service experience has changed in the past 3 visits and proved very challenging for us. 2 of those visits we left the store to purchase what we wanted in John Lewis. The last visit we had to stay because we had a return. Don’t get me wrong, all of the assistants are very friendly and helpful. That is not the problem. The problem is getting to actually see said assistants. What would help immensely is the member of staff with the booking in ipad standing at a fixed point at the front of the store. Customers can go to them, book in and go and wait in a designated area. What has been happening is the person booking in has been lost in the crowd of customers and being searched out by every person walking into the store. This results in irate customers who have been waiting to be seen, not realising there is a member of staff whose job it is to actually get them seen. I think something has been lost along the way

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