Apple Cribbs Causeway

Reviews

• GT

  General Decaf TM

  1 day ago
  1.0
  Very disappointing experience at Apple Cribbs Causeway. The Genius Bar team leader, a mixed race young female with curly hair, was extremely rude, dismissive and disrespectful. I was standing directly in front of her while she chatted with a colleague, yet she completely ignored me. When another colleague asked about my inquiry and spoke to her, she said, “We’re not ready, we can’t see him,” despite me standing right there. I felt completely disregarded and humiliated. I left the store without receiving any service and without making a purchase. Apple should expect much better customer service from its team leaders.
• MW

  Milo Wang

  Aug 8, 2026
  1.0
  Terrible experience at the Apple Store. I checked in on time for my Genius Bar appointment, but after waiting over 30 minutes, I was casually told my appointment was cancelled in the system for no reason. To make matters worse, the female manager was completely useless, disrespectful to customers, and had zero knowledge or willingness to help. Completely unacceptable waste of time.
• PM

  Philip Monk

  Aug 7, 2026
  2.0
  I would love to be able to call to confirm the time you'll need to replace my iPhone battery...but your phone number just goes to the terrible automated maze. Why can't I just quickly speak with a human being?
• PD

  Paul D

  Aug 4, 2026
  5.0
  This was the first time I used an apple store and I found the staff very friendly very helpful and they sorted my magic keyboard within a few minutes, which was great thank you
• MB

  M B

  Jul 21, 2026
  2.0
  I travelled from Weston-super-Mare after work to the Apple Store at Cribbs Causeway after being advised that my faulty phone would be replaced and had an appointment booked for me. As an autistic/ADHD customer, this was already a significant undertaking due to the sensory environment and travel demands. On arrival,I waited for over an hour while repeated attempts were made to repair the device. The store was extremely loud, bright and crowded, and I experienced significant sensory overload and had two meltdowns while waiting. Thank you to the lady who asked if I was okay and the person who gave me tissues. I was invited to move into a corner and they kept me a space while I waited but it was still very uncomfortable. Open plan glass box, one form of chair a stool, and no baffles or any sound absorption make for a very nervous system triggering environment. And I could not at first identify who worked at the store and had to ask the security guard who was at least identifiable. After all that time and distress, I was informed that a replacement was not possible, apparently not store policy even though they had stock, and that the phone would need to be sent away for repair instead. This was the opposite of what I had been led to expect before making the journey. By that point the store was closing, leaving little opportunity to discuss alternatives. I felt very disoriented leaving. What disappointed me most was not the technical issue itself, but the lack of consideration for the impact on a disabled customer. Had I been given accurate information from the beginning, I could have avoided a long and difficult journey and the considerable stress of waiting in an overwhelming environment for an outcome that was never going to happen. Apple products are premium-priced, and I expected better communication and a more accessible customer experience. Instead, I left exhausted, distressed, and still without a working phone. I've been sent back to Apple Care protect. Hopefully they can help me. A nervous system does not always distinguish well between a physical threat, an attachment threat, a capacity collapse, a situation that feels impossible to navigate It just knows LION. There's a lion in the store.

Frequently Asked Questions About Apple Cribbs Causeway