Apple Cribbs Causeway

Reviews

• RH

  rich hathaway

  6 days ago
  5.0
  Every Apple store I’ve been to has had the best knowledgeable and friendly customer service… clean stores, nice people and great products !!! ( I expect a free iPhone in the post) ..
• OT

  Oliver Taheri

  May 18, 2026
  1.0
  Pathetic service, haven’t got their flagship models in stock, yet currys and john lewis do, don’t waste your time here please. Only have the higher storage variants available, which comes across as tactical scarcity, very disappointing. Ended up leaving and not buying the 17 pro max I entered for.
• JJ

  Jo Janes

  May 18, 2026
  3.0
  What used to be a pleasant customer service experience has changed in the past 3 visits and proved very challenging for us. 2 of those visits we left the store to purchase what we wanted in John Lewis. The last visit we had to stay because we had a return. Don’t get me wrong, all of the assistants are very friendly and helpful. That is not the problem. The problem is getting to actually see said assistants. What would help immensely is the member of staff with the booking in ipad standing at a fixed point at the front of the store. Customers can go to them, book in and go and wait in a designated area. What has been happening is the person booking in has been lost in the crowd of customers and being searched out by every person walking into the store. This results in irate customers who have been waiting to be seen, not realising there is a member of staff whose job it is to actually get them seen. I think something has been lost along the way
• JV

  Jack V

  May 16, 2026
  1.0
  Very disappointing experience at the Apple Store in Cribbs Causeway. Staff were rude, dismissive, and came across extremely pushy rather than actually trying to help. The aftercare service was awful and completely lacking in customer care once the purchase had been made. I expected much better considering Apple’s reputation and pricing, but the whole experience left me frustrated and disappointed. Based on this experience, I won’t be buying another Apple device again. Samsung are far better when it comes to customer aftercare and actually valuing their customers.
• NN

  Nikki

  May 14, 2026
  5.0
  The service is very good. The staff are so helpful. All round great experience

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