ASE Autogate Ltd

Reviews

• JC

  Jean Cullum

  Nov 13, 2023
  5.0
  Just had large driveway gates put on and have to say they have done an amazing job more than pleased very professional and most of all they care about there customers..even with the rain and wind they turned up on time ..I would 100percent recommend ASE..x
• CP

  Claire Phipps

  Nov 2, 2022
  5.0
  I would highly recommend A S E Autogate, from start to finish the work has been very professional, great communication, on time. The fitters were very friendly and tidy with their work, arriving on time and did a great install. I'm very happy with the end product and love the new privacy. Thank you Andy and the team.
• AG

  Adi Granov

  Jun 8, 2022
  2.0
  Very disappointed in the outcome of this as we signed up to their service plan hopeful of a lasting relationship. When we moved into the property the gates had an intermittent fault and would occasionally refuse to open. We had ASE service them and upgrade the intercom system. The fault persisted so they diagnosed it as a faulty electrical panel, which took three months to get into stock and replace. This didn't fix the problem, so the engineer came back and made adjustments. The fault persisted and after a few weeks the gate failed to operate entirely. The engineer came out and diagnosed a completely different fault with the motor and did a temporary repair with the caveat that it's a short term fix. We were immediately sent a breakdown callout invoice. When I called to discuss what I was paying for and to discuss a permament repair I got a lecture about how they would think I would have called sooner if the fault wasn't new and how the previous parts and repair were a separate issue, etc. The irony is that I didn't call to complain about the invoice, but about it being a temporary fix and I would rather be given an option to have the faulty part replaced and not have to wait for it to fail again. But the person on the phone was lecturing me about what he would have done if his car had broken down, how he wouldn't have waited weeks if it was a genuine fault, etc.. He was making wild assumptions about our situation and how we use our time. It was unpleasant and unprofessional and at no time did I feel like he attempted to hear what I was calling for. He avoided talking about previous repairs and focused entirely on the weeks it took us to call them as some kind of a trump card proving his point. He also mentioned multiple times how he spoke to my wife who used a different word to describe the fault, which according to him also proved this wasn't the same issue... it was a very strange conversation about nothing. I wish I could give it two separate ratings as the engineers were courteous and pleasant, but as a company they failed, hence the two stars.
• SK

  Simon K

  Jun 13, 2018
  5.0
  I don't often write reviews, but though I should after receiving first class service from ASE Autogate. These guys supplied & fitted some beautiful automated timber gates for my parents recently. Every single member of staff was cheerful, professional and caring. My parents are delighted with the gates and the service provided. Many thanks to you all!