CeX

Reviews

• NY

  Nahveed Younis

  May 5, 2026
  5.0
  Reece at the bradford store was patient and brilliant and dealt with my query
• AP

  Amy Pittuck

  Apr 29, 2026
  1.0
  To whom it may concern, I am writing to formally express my dissatisfaction with my recent experience at your Bradford store. Prior to visiting, I completed the required online process to sell a Nintendo Switch console along with five games and was quoted a value of £136. As this was my first time using CeX to sell items, I ensured I followed all instructions provided. Upon arrival, I was met with an unwelcoming atmosphere and received a level of service that I found both discourteous and unhelpful. When I sought guidance due to my unfamiliarity with the process, I was spoken to in a manner I considered dismissive. Additionally, the staff member assisting me spoke so quietly that I repeatedly had to ask them to repeat themselves, which made communication unnecessarily difficult. Furthermore, only the console was processed, and I was subsequently offered £48 for the entire set, including the games. While I anticipated that the final offer might differ from the initial quote, the significant reduction was both surprising and insufficiently explained. My primary concern, however, is the poor level of communication and customer service throughout the interaction. I had intended to use the funds towards purchasing a laptop for my daughter, but due to this experience, I have decided not to proceed with any future sales or purchases from this or any other CeX store. Overall, the experience reflected poorly on your company, with issues including inadequate communication, unsatisfactory customer service, and misleading expectations set by the online quotation system. I trust this matter will be taken seriously and addressed appropriately.
• JC

  Jordon Crabtree

  Apr 9, 2026
  4.0
  Had the game I wanted
• SW

  Simon Walls

  Mar 14, 2026
  5.0
  Good shop the guys are amazing in my locals
• II

  izzi

  Mar 10, 2026
  1.0
  wouldnt even give it one star the plug didnt work but they says it does