CeX

Reviews

• BJ

  Bob James

  Sep 16, 2026
  4.0
  Good buys good trades
• DT

  Daniel “Dan” Taylor

  Aug 14, 2026
  1.0
  Was in there earlier today. There was 3 members of staff by the till and they nervously and louder than necessary pointed to one member of staff, who quite frankly come across as judgemental and prejudice. Personally, most of the staff I've been served by on western road come across like that. Hopefully I'm wrong, but I won't be using this Cex again. I haven't got time for childish behaviour from adults. Edit 15/08/2026 Hello Jesica, I've seen and acknowledged your response. Unless I receive an honest explanation and genuine apology from the manager, I won't be using this store again.
• JA

  Jonathan Anderson

  Jul 19, 2026
  2.0
  18 July 2026 The lady with the blue hair was friendly, although I was given the wrong quote for the sale of a phone (£195 instead of £184). I only found out when I went back. The tall, bald man with the glasses essentially blamed me saying I should have checked online first, which I disagreed with - this was why I went into the store and asked face-to-face. The manager Jordana honoured the quote, but I was then told £4.50 had to be deducted for a cable which I wasn't told before so it became £190.50. I would recommend better communication with customers and not putting the blame on them for miscommunication.
• WB

  WILL BARTON

  Jul 17, 2026
  5.0
  Thanks I had amazing customer service from Geordie or Perhaps Georgie . She was so kind and helpful after I had bought a phone that wasn't right . The fact that I was listened to and G listened . I truly think that the fact that I was understanding of their position and not in the slightest bit confrontational (which of course I never would be) helped get my query resolved . It's important to understand that shops have different rules and that you can't complain if it doesn't go your way. Be the sun in life not the wind and people will treat you better . Listen and acknowledge . It's a lesson for life in general .Thanks again CEX . I will 100% shop with you in the future . Will :)
• DD

  Daniel

  Jul 14, 2026
  4.0
  Same as any other cex, if you've been to one you'll know what i mean