Apple Milton Keynes

Reviews

• RW

  Rachel Ward

  2 days ago
  5.0
  Went into store for a multi product trade in. I was seen quickly and the lady and gentleman (Sarah and Raj) were helpful and I managed to get set up on my new devices before leaving the store.
• YY

  Yan Ying

  Jun 14, 2026
  1.0
  Unfortunately, Apple in Milton Keynes showed arrogance and contempt, particularly the floor team lead by the name of David (?). Excessive and unnecessary waiting time (as there were assistants waiting around but not offering service) and a customer-unfriendly attitude (instead of trying to find a way and being apologetic towards an issue not of my fault -- but could be Apple's, the team lead very harshly offered me an either-or choice which he knows is not what I wanted). I went to John Lewis instead - 5 minutes, I did the purchase with the price that would have been with the applied discount at an Apple Store. Your attitude could ruin the reputation of Apple products.
• CC

  Chicos

  Jun 10, 2026
  5.0
  I used this shop twice recently, and received very friendly and helpful customer service. First time was to replace a battery on the old iPhone and the second time brought a brand new AirPod Max to be checked because it was draining battery unusually fast. Eric (a gentleman with an American accent) was proficient and professional. Since they didn’t have a way of checking the new device, he offered a no hassle replacement (which had been working fine). He also offered useful tips on using a MacBook.
• GL

  Gabriele Levada

  Jun 9, 2026
  1.0
  Apple might be having nice shops but the way how they manage appointments and customer is very questionable. Appointment given by Apple employee via phone to arrange AirPod replacement. Given appointment at 16:25 and ensured via phone won’t take more than 15 mins for the replacement. I waited more than 30 mins only to be served. Why you book appointment if you are not able to keep on track?
• PL

  Proper Barbers, Hair and Beauty Ltd

  May 21, 2026
  1.0
  Dear Apple Customer Relations, I am writing to formally complain regarding both the failure of my iPhone 16 and the level of customer service I have experienced despite paying for AppleCare. My iPhone 16 is only two years old and has unexpectedly failed completely. Considering the premium price of Apple products, this is not something I would reasonably expect from a device of this standard and age. One of the reasons I chose Apple, and continue paying for AppleCare, is because of the reputation for reliability, quality, and professional customer support. I attended the Apple Store on Monday and was advised that the required replacement part would arrive by Tuesday. Based on this information, I took an unpaid day off work as I rely heavily on my phone for both business and personal use. However, I received no call, message, or update whatsoever from Apple. I then called again and was informed that the part would instead arrive on Thursday. As a result, I have now taken further unpaid time off work today to attend my appointment, only for the experience to become even more frustrating. When I arrived today, I was simply told to sit down and wait. Nobody had informed me during my earlier phone call that I would need my Apple ID password for the appointment. I keep this written down securely at home and did not know it off by heart. Instead of helping me properly or allowing me a moment to retrieve or recover the information calmly, I was repeatedly told to enter it. Because of the pressure and confusion, I entered the wrong password and have now been locked out, meaning I am forced to sit here for another hour waiting to be seen again. On top of this, I will still then need to wait additional hours for the repair itself to be completed. This entire process has caused significant inconvenience, stress, wasted time, and financial loss due to missed work. I am extremely disappointed by the lack of communication, organisation, empathy, and professionalism throughout this experience. At no point has anybody clearly explained what would be required for the appointment, what to expect, or how long the process would realistically take, despite me proactively calling beforehand to ensure I was prepared. The atmosphere and customer service in store today has also felt incredibly poor. Staff appeared disengaged, and nobody has made any genuine effort to assist, guide, or reassure me throughout the process. For a company positioned as a premium global brand, and for a customer actively paying for AppleCare, this level of service is unacceptable. I would appreciate: * An immediate update regarding my repair * A formal explanation regarding the lack of communication and poor handling of this situation * Appropriate compensation or goodwill in recognition of the inconvenience, wasted time, and loss of earnings this situation has caused I hope this matter can now be resolved professionally and promptly. Kind regards, Georgia Herbert