Apple Milton Keynes

Reviews

• JZ

  Jiang Zhong

  5 days ago
  1.0
  Very poor customer service claim my iPad bent, but I can’t see anything, it is actually in warranty and decline to repair and give a valid reason why is not covered. Will not use this again.
• JY

  Jesse Young

  Oct 3, 2026
  5.0
  What an absolutely delightful customer service experience. 👩🏼👩🏽👩🏻👩🏾👩🏿 I had the pleasure of sitting there for around half an hour while a blonde white female member of staff repeatedly ignored the fact that I was waiting, rolled her eyes at me, and showed remarkably little interest in anything I asked. Meanwhile, white customers who arrived were apparently much easier to notice — and serve. One after another. How wonderfully efficient. Perhaps I was simply unfortunate enough to become temporarily invisible. Or perhaps there was some other fascinating reason why customers who looked like her consistently received attention while I did not. Either way, half an hour was more than enough time to appreciate this very special standard of hospitality. Truly a memorable experience. Thank you for making it so abundantly clear which customers are worth your attention. 😊
• AA

  Ammirh Al-jada

  Oct 2, 2026
  5.0
  ⭐⭐⭐⭐⭐ I would like to give special recognition to Jeffrey at the Apple Store in Milton Keynes for the outstanding help and support he provided in resolving an ongoing issue with my device. I had already dealt with several people regarding this problem, but unfortunately, I felt that the history of the issue had not been properly reviewed. As this was an ongoing problem, it was frustrating to feel that previous attempts had not fully investigated what was actually causing it. Jeffrey took a completely different approach. He was patient, professional and genuinely took the time to understand the full history of the issue. He carefully investigated what had already been done, carried out the appropriate tests and worked methodically to identify the actual cause of the problem. What I particularly appreciated was that Jeffrey did not simply try another quick solution. He took the time needed to properly diagnose the device and make sure the issue was understood before proceeding with the solution. His attention to detail and willingness to take ownership of the problem made a huge difference. Thanks to Jeffrey, my issue was finally resolved after what had been a very frustrating and ongoing experience. I am extremely grateful for the time, patience and professionalism he showed throughout the process. Jeffrey is a fantastic example of what excellent customer service should be, and I believe his efforts deserve to be recognised. Thank you, Jeffrey, for taking the time to listen, investigate properly and finally get my device issue resolved. Your help was genuinely appreciated.
• BH

  Bhanuprakash HP

  Sep 30, 2026
  1.0
  Absolutely appalling service and a complete waste of my time. I booked an appointment specifically for a battery replacement today. I arrived on time, they ran diagnostics, confirmed everything was fine and that the battery replacement could go ahead, and then asked me to wait for the technician. I sat there for 20 minutes, only for the same member of staff to come back and tell me they could only do it tomorrow. Seriously—what is the point of giving customers an appointment if you cannot actually provide the service booked? Why run diagnostics, make me wait, and only then tell me the service isn’t available? I drove all the way there, paid for parking, wasted my time, and now I’m expected to make another trip because of their incompetence and complete lack of communication. Who is going to reimburse me for the unnecessary travel, parking and wasted time? This is not the level of service I’d expect from Apple. An appointment should mean something. If you cannot honour it, don’t book it in the first place. Extremely frustrating, completely avoidable, and frankly unacceptable. Please replace those incompetent people at Milton Keynes store. Do better, Apple.
• AP

  Anie Patrick

  Sep 30, 2026
  5.0
  Went to the Apple Store in Milton Keynes with a friend to pick up the new iPhone 18, and I had a really good experience. The staff were friendly, polite and professional, and they made the whole process easy and straightforward. It’s always nice when you walk into a busy store and still get treated with patience and attention. Really pleased with the service and would happily visit again. 🍎📱