Apple Milton Keynes

Reviews

• JK

  Jagoda Kamil

  4 days ago
  1.0
  Unfortunately, I cannot recommend this Apple Store. I gave them a fully working iPhone 13 Pro for a battery replacement. Just a month later, after only a few seconds of accidental contact with water, water entered the phone. I raised concerns that the device may not have been properly sealed after the repair, but Apple refused to take responsibility and returned the phone to me not working, stating that it was my fault. Very disappointing.
• MP

  Martin Pollard

  Aug 10, 2026
  5.0
  FANTASTIC customer service! After 3 "so called" mobile phone repair shops could not identify the problem with my aged Iphone, my mobile network provider reommended that I go to Apple at Milton Keynes. Within 15 minutes of my arrival, the problem was diagnosed and repaired by Sophie, who was extremely friendly & professional. 10/10.
• TT

  Toriyama takeuchi

  Aug 3, 2026
  1.0
  Shocking customer service then proceeded to lie about a damaged iPhone saying it was water damaged when it wasn’t and wanted nearly £700 to repair when it was a system failure needed a new part got 2nd opinion then sent off to Apple for them to tell us no water damage was the corse of the phone boot looping only had the phone 3months and knew there was no water damage in the phone
• JB

  Jack Buchanan

  Jul 31, 2026
  1.0
  So I walked into this store and needed a replacement AirPod case after I lost my original. Simple... Spoke to a polite lady who advised I would need to book an appointment and I would need my original AirPod case serial number. Two things; 1) you're not a GP, dentist or barbers. Why do I need to book an appointment and waste my time. 2) I bought the AirPods maybe 5-6 years ago and did not write down my serial number. Apparently according to this lady everybody writes down their serial number, which is nonsense. But without the original serial number apparently she could not walk into the backstore room. And pick up one of the thousands of AirPod cases they sell and let me buy it...such an unnecessary blocker to purchase. I challenged this and was met with a complete computer says no attitude. I drove to your store. To spend my hard earned money and you put stupid barriers up blocking me from purchasing.... I've been with Apple for maybe 15x years and have never know anything more unapple in my life. Solution...I walked around the corner and just bought a new pair at JohnLewis. I will not be wasting anymore time or my money visiting this store again. Warning to all, just go to JohnLewis or buy online. And.....make sure you write down every possible Apple serial number forever and a day otherwise they don't apparently want your custom. Joke of a retail experience.
• KO

  Kamil Ociepa

  Jul 28, 2026
  1.0
  I'm not surprised this store only has a 3.5-star rating. I visited because my phone wasn't charging. The employee told me there was liquid damage in the charging port and said my only options were to trade in the phone or rely on wireless charging. As the price of fixing it is about £500 I was also told they had tried to clean the port but were unable to fix it. When I got home, I carefully cleaned the charging port myself, and my phone immediately started charging again without any issues. This experience left me feeling that the focus was on selling me a new phone rather than genuinely helping to resolve the problem. If a simple clean at home fixed the issue, it's difficult to understand why I was told the device couldn't be repaired. Very disappointing customer service. I expected much better from Apple.