Really disappointed with my experience here, especially as my family and I have been patients for years.
Around six months ago, I had a clean and polish but noticed there was still plaque left on two of my teeth. When I contacted the clinic, I was initially told if i wanted the remaining plaque to be removed, I would have to pay a fee. After quite a bit of back and forth, they eventually agreed to remove it free of charge.
6 months on, I contacted the clinic to book my next routine scale and polish. I was told they would call me back to arrange the appointment, but never did. I had to ring again a week later to follow up and then they booked me in.
I have now received a call saying that because I have composite bonding that was not done by this clinic, they can no longer clean my teeth due to a “new policy” and they are uninsured to do any teeth with Composite, if it is not done with this dentist and this is a new policy which came this month.
What I find strange is that a year ago, the dentist at the clinic examined my composite bonding and told me some of the margins were bulky. When I asked if they could fix it, I was told they did not have the tools for cosmetic treatments. Now I am being told they cannot even provide a routine clean unless the composite bonding was done by them.
I fully understand that every dentist has their own policies, but the way this has been handled over the past week has been disappointing. I was ignored, then booked in for an appointment, only for it to later be cancelled. If this was their policy from the beginning, I would have appreciated them just being upfront and telling me rather than having to chase them and be booked in first then lying just to remove me as a patient.