Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Woodstock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
322 reviews
5 stars
162
4 stars
33
3 stars
24
2 stars
12
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among employees, leading to frustration for customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism.
Store Management
Multiple reviews mentioned issues with store management, including rudeness and lack of support for staff and customers.
Wait Times
Customers consistently complained about long wait times, often exceeding an hour, which contributed to their dissatisfaction.
- NSNan S4 days ago5.0I am a Verizon customer & went to Woodstock GA store seeking assistance with my phone issue. Bruno, assisted me with professionalism, kindness & expertise. I was very impressed with the exceptional Customer Service I received from Bruno & love the service Verizon has given me for years
- CMCortney MollicaNov 10, 20251.0Went in with power of attorney for my father’s account to remove his line from the account. I explain that my dad had a stroke and is unable to speak anymore to which their response was to call a number and handle it over the phone (zero empathy shown.) I then sat in the store with my 2 year old and 4 month old baby and called the number they gave me. While I’m on the phone doing something that I believe should be handled in store my 2 year old expresses that she needs to use the bathroom. I ask the employee who is playing on his phone while I am doing his job if she can use the bathroom and he says they don’t allow 2 year old little girls to use their facilities and I need to take her across the street to Jimmy John’s. So now I am on the phone handling THEIR job with a 2 year old who urgently has to pee and a 4 month old baby in tote and the guy can’t even be bothered to open the door for me so I can take my toddler out in the 20 degree weather to go to the bathroom next door. Meanwhile the person on the phone is too busy trying to sell me a new plan for my father with aphasia than doing what I requested which was transferring the account to my brothers name. Hurtful and rude experience. Verizon… teach your people to show compassion and move customer support back to in store so your employees get paid for doing more than playing on their phone when grieving mothers come in and desperately need help.
- PHPatrick HaightNov 8, 20251.0Very poor customer service!!! I walked in no one greeted me. The staff was in the back. The staff at this store has the attitude that they don’t want to be bothered by customers. Here’s a quick word of advice…If you don’t Ike serving people get out of customer service.
- AMAndrea MaxwellOct 30, 20251.0Verizon Company Review: Verizon will attempt to continue charging you for devices you have completely paid for. Some items paid off months ago. Once you leave Verizon and have paid your final bill, you will no longer have access to your account. That is when you will receive an email stating you STILL have a balance on a device you paid in full. Take screenshots of everything you do on the app. If not, they will continue charging you if you don't have the correct documentation.
- ACAndres J CorreaOct 10, 20251.0Not enough representatives to help and the one who are there, dont want to help…they wanted to charge me for asking a question…. Never again
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Woodstock?
The Verizon store in Woodstock is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which smartphone brands does the Verizon Woodstock store offer?
The store offers the latest smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
What types of products are available at Verizon Woodstock for business customers?
Verizon Woodstock offers business cell phones, mobile hotspots, tablets, and laptops.
What mobile plans and services can customers get at Verizon Woodstock?
Customers can choose from mobile plans, wireless internet plans, and voice plans at Verizon Woodstock.
What convenient shopping options does Verizon Woodstock provide for customers?
Customers can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an appointment at Verizon Woodstock?
You can schedule an in-store appointment online through Verizon's website or app.
Does Verizon Woodstock accept mobile NFC and debit card payments?
Yes, Verizon Woodstock accepts mobile NFC payments, debit cards, and checks but does not require cash only.
Are there other mobile phone stores near Verizon Woodstock?
Yes, nearby mobile phone stores include T-Mobile locations offering telecommunications services and retail support.
What dining options are near Verizon Woodstock for grabbing a meal?
Nearby restaurants include Jimmy John's sandwich shop, Steak 'n Shake burger restaurant, and Chicken Salad Chick for Southern cuisine.
What other shopping and entertainment options are close to Verizon Woodstock?
Nearby you can visit GameStop for video games and hobbies, Big Lots for retail shopping, and Woodstock Square for entertainment and additional retail including GameStop.